Author: Anas Abo Khaled

In a pioneering step at the global and regional levels, the UAE launched in 2019 a proactive service targeting the distinguished category of entrepreneurs, investors, experienced employees and educators, talented and technically skilled people, and attracting them to live, work and reside in the long term in the country.

Under this service, people who meet the conditions can apply for candidacy to obtain a long-term residence for a period of 5 or 10 years. This system allows residents, foreign expatriates and their families to enjoy long-term residency without the need for a sponsor in the UAE, and their residency is automatically renewed. Furthermore, this system enhances the environment that supports business growth and success in the country.

Since that date, the development process went beyond that service to include in later stages the addition of new targeted categories and the launch of other new services that meet the aspirations of many other groups who wish to work and live in the UAE.

The reason why the idea of golden residency in the UAE is pioneering at the regional and global levels, lies in a set of basic features, the most prominent of which is that it is the first service of its kind in the region and almost the world. It aims to mobilize the residency system of foreigners to support the process of sustainable national development, both in terms of attracting the capital needed to establish projects and implement strategic plans, and of attracting the competencies and talents that the labor market needs in the coming years and decades, in addition to its paramount importance in promoting tourism, work and investment in the country by targeting the category of celebrities in various fields.

In light of the statistics and indicators, it is confirmed that the UAE has become a dream for Arab and international youth to live, work and reside. The golden residency service represents an empowering tool for the state to select the distinguished, qualified and talented among them in all fields, which represents a long-term investment in knowledge and human resources. It will have an impact on the economy, society, and national human resources in the long run.

Among the most important features that enhance the leadership of the UAE in providing the golden residency service as well, are the simplicity of the procedures provided by the Federal Authority for Identity, Citizenship, Customs and Port Security, the multiplicity of approved channels of services and the low costs compared to the validity period of the residency. Those who meet the conditions and wish to do so can apply for the service directly through the authority’s smart application “ICA UAE Smart” and its website: “www.icp.gov.ae”.

Most importantly, it undergoes “governance”, which means it includes scientific, financial, educational and technical standards and conditions that lead directly to achieving the desired national economic, social and human goals such as supporting the economy, attracting capital and talented people.

His Excellency Major General Saeed Rakan Al Rashidi

Director General of Foreigners Affairs and Ports

Federal Authority for Identity, Citizenship, Customs and Ports Security

 

For more information about Golden Residency: Click on About Golden Residency

For more information about the service of ISSUE MULTPLIE ENTRY PERMIT TO FINALIZE THE PROCEDURES OF THE GOLDEN RESIDENCY, click on the Service Card

For more information about the NOMINATION REQUEST FOR GOLDEN RESIDENCE, click on the Service Card

To verify your eligibility for the service, click Check Your Eligibility

To view the most frequently asked questions about golden residency, visit the following link

Golden residency is one of the services provided by the Federal Authority for Identity, Citizenship, Customs and Ports Security. Under this service, people who meet the conditions can apply for a long-term residency for a period of five to ten years. This new system in the UAE allows residents, foreign expatriates and their families to come to work, live and study in the country, and to have the possibility of enjoying a long-term residency without the need for a sponsor within the country, and it is automatically renewed. Furthermore, this system enhances the environment that supports business growth and success in the country.
As part of the authority’s keenness to support the golden residency system, the long-term residency visa system has been activated by a decision of the Council of Ministers, which aims to attract the investor who invests his money in the country, the entrepreneur who runs an economic project, and the talented or skilled person, or the leader in different fields of science, knowledge or sports, and the outstanding students who graduated from high school or from accredited universities in the country with a GPA of 3.8 or more, and all PhD holders, doctors and engineers in the fields of computer engineering, electronics, programming, electricity and biotechnology, and those who hold specialized degrees in artificial intelligence, big data or epidemiology and viruses.
The Authority follows the best practices and innovations, and seeks to improve and develop its services as the main pillar upon which all its development projects are based. The Authority continues to demonstrate its progress by providing distinguished services to everyone who wishes to reside in the UAE, and to bring their families to be permanent partners in the development and growth process in the country. It provides, through its website “www.icp.gov.ae” and its smart application “ICA UAE Smart”, all data and information related to the service and a guide to the procedures for applying for golden residency, and the applicant can obtain the nomination service for golden residency in simple and easy steps. The process begins by submitting the application through the authority’s smart platforms, filling in the data, and attaching the required documents, and paying the service fees in a secure electronic way.

For more information about Golden Residency: Click on About Golden Residency

For more information about the service of ISSUE MULTPLIE ENTRY PERMIT TO FINALIZE THE PROCEDURES OF THE GOLDEN RESIDENCY, click on the Service Card

For more information about the NOMINATION REQUEST FOR GOLDEN RESIDENCE, click on the Service Card

To verify your eligibility for the service, click Check Your Eligibility

To view the most frequently asked questions about golden residency, visit the following link

Governance is the integrated and effective system developed by the Government to ensure integrity, transparency, and liability to increasing confidence with all stakeholders and the whole community. Good governance is the idealist and most efficient technique for accessing high-quality services, ensuring the rule of law and the application of justice principles among society members to assure the sustainable development.
The Federal Authority for Identity and Citizenship has achieved a great maturity in consolidating the principles of governance in terms of accountability, responsibility, justice, transparency, and integrity through its effective hard work in supporting the enablers of a successful governance under an inspiring leadership, a good governance framework, clear policies and procedures, a clear and certified organizational structure. Moreover, through effective internal and external regulatory bodies, transparency and disclosure via social media platforms and the Mass Media.
The ICA adopts within its organizational structure a corporate governance department to follow up and monitor the implementation of policies in accordance with best practices. The disclosure of correct information and the availability of reliable data to all stakeholders has boosted in the principle of transparency, as the ICA provides various communication channels, including distinct website and smart application, and interacts with all segments of society through social media platforms. ICA also undertake to release all its services, news, procedures, questionnaires results and awareness leaflets through those channels and the customer happiness centers, including but not limited to, ICA has handled the emerging Covid-19 virus with a high efficiency by rising the community awareness about the precautionary measures and vaccination, and governing the management of the violators record with effectiveness, flexibility, and humanitarian values.
In order to promote the principles and concepts of justice, accountability and responsibility, the ICA consolidates equal opportunities and active participation of all its employees and partners in developing the operations and services, builds up strategies and foresights the future by organizing brainstorming sessions, and honors all distinguished people. In addition, ICA supports creative people and innovators regardless to their career level and provides all its employees with ongoing learning and training. Besides, ICA enhances accountability for everybody with transparency, and manages responsibilities through delegation of powers to sustain an efficient organizational performance and raise productivity.
Within the principle of integrity, the ICA embraces the state’s firm national values of tolerance and human coexistence by activating them within its societal responsibility and mutual cooperation with all its partners for the public interest, thus contributing to the consolidation of the ethical values of employees, customers, and partners.
Fostering innovation, creativity, and the future’s foresight internally and externally, together with its partners under the governance principles, entitles ICA to be one of the leading Government entities in adapting to the rapid speed of changes and expecting the future transformations, being the most prominent governance challenges.

 

 

The Federal Authority for Identity and Citizenship (ICA) embraces happiness and positivity within its institutional values and seeks to achieve the highest levels of employee’s satisfaction for its impressive impact on their performance, creates a positive work environment, promotes institutional loyalty, deepens awareness and commitment to advancing the ICA’s objectives and strategy and implementing its initiatives and projects at the operational level.
The ICA is concerned with achieving the happiness of its employees by identifying and responding to their needs and expectations in the first place and working on fulfilling them. Leaders are keen on field visits to the ICA’s various departments across UAE to listen to the employees’ opinions and proposals and to honor them, in addition to the various communication channels available to present their ideas and aspirations. Moreover, ICA planned for getting all employees engaged in the improvement and development process and has been launched brainstorming initiatives in developing its strategy and foresight the future of services together with its staff, which contribute to promoting the values of loyalty and belonging and creating an inspiring and incentive work environment.
The ICA is keen to empower its employees with scientific, academic, and professional knowledge and to encourage their continuous learning through the Emirates Academy of Identity and Citizenship. The Academy provides outstanding academic and training programs to enrich their knowledge, develop their skills, and thereafter graduate highly qualified and distinguished leaders. Whereas the ICA assesses the annual scientific and training requirements of each employee and inserts them in a methodological plan to be implemented in accordance with global best practices and modern application methods. It also encourages staff to participate in creativity and innovation conferences, exhibitions, competitions, and emerging techniques to support the creative thinking and encourages the innovation practices; leading ICA to become a home of expertise that attracts national competencies and outstanding talents for creating the future leaders.
on the humanitarian and social level, the ICA and its leaders undertake to carrying on spreading happiness and the one team spirit, with the participation of its members in all religious, national, and global events through initiatives of honor and appreciation to the distinguished staff members, for example, on National Day and International Women’s Day, visiting the mothers of martyrs and interacting with them on social media platforms.
The ICA has made a qualitative breakthrough in enhancing its employees’ working environment and the quality of their lives, which has contributed to creating a sense of harmony, satisfaction, and pride, heading to reach ICA outstanding, sustainable performance, and pioneering competitive standard.

The happiness is the federal authority of identity and citizens ship priority ,they applied many international practices ,developed and innovated services and launched many initiatives in the field of  costumers  happiness services The authority has been keeping on making their costumers happy ,communicating with them,  seeking to know their aspirations and exploring their expectations ,adopting creative and positive idea , and making them the main thing that it based to their happiness and improving their quality of life.

Within the hard work for the federal authority for identity and citizenship towards their costumers Happinees ,they provided an application can be downloaded or installed on any kind of smartphones ( ICA UAE) ,the previous mentioned application provides a group of services for identity , citizenship and residency . This application can make any costumer asks for what they need , it provides a good environment to the costumer so he can asks for whatever he needs by using and creating an account without visiting the working centers , just install it or visit  the website that contains extra and general information about what costumers need

The authority works to support the government work system in cooperation with its strategic partners to enhance integration between government agencies to provide proactive services characterized by efficiency, flexibility, speed and ease, by activating the (Osraty) platform and a number of individual services, which include 12 joint proactive services between government agencies to facilitate transactions related to life A citizen family to complete their transactions easily.

The authority has also launched individual proactive services that include renewing the identity card of the country’s citizens, renewing the passport and extending the visa for holders of expired visas, which contributes to enhancing the awareness of customers and their knowledge of services, and this is an embodiment of the wise leadership’s directions by consolidating the concept of proactive government action and developing its mechanisms to reach the best results The Federal Authority for Identity and Citizenship is among the leading government agencies in designing happiness strategies and creating government services to make its customers happy from all segments of society, as the Authority provides its services through social media platforms through short videos, and constantly encourages its customers to use it and interacts with them by responding to their inquiries and surveying their opinions.

And their suggestions. Social media channels provide all the information and data that customers need to complete their transactions, so that the customer can learn about the services of the authority, follow its steps, respond to all inquiries related to the authority, and obtain addresses of customer service offices at the state level, which aim to please its customers and enhance communication with them.

The completion of the authority has contributed to the implementation of its strategy for digital and smart transformation, and its application of technology-based innovation practices,a nd its modern technological infrastructure in expanding the happiness experience of customers, and their understanding and awareness of their needs and expectations in a better and more profound way. The authority has achieved great success and results with this forward-looking vision in dealing with the repercussions of the emerging Covid-19, as it has been providing services to its customers smoothly and in a high response that has not been affected by the confusion that the pandemic has produced for many institutions around the world.

The Federal Authority for Identity and Citizenship has achieved a qualitative leap in customer happiness, and has reached an institutional maturity in managing its customers’ happiness, making it an example to be emulated as an entity adopting innovation of best practices to establish happiness as a national culture that elevates the aspirations and aspirations of the wise leadership, and as an institutional method for future governments.

The majority of the governmental authorities in the United Arab Emirates are requested to transact using the electronic Family Book; which includes details of family members of UAE nationals. The Federal Authority for Identity & Citizenship “ICA” generated an innovative solution by introducing a smart electronic platform, where the governmental entities are coherently linked with each other so that all details pertaining to the family book could be automatically and smoothly extracted; as this friendly-user platform helps in reducing the risk of fraud and faults in data entry.
It is worth mentioning that all services related to Family Book are basically fully digitalized and automated. Meanwhile these innovative services could be easily provided via both mobile devices’ applications and ICA website. Users can easily review and amend their personal information and to apply for availing the services remotely at any time without the need to visit customers service centers to submit their applications.
This top-notch solution assisted significantly in facilitating exchange of data related to the family book between the UAE governmental entities and the UAE nationals in an electronic and integrated way without the need for any paperwork registration processes. This smart service actively contributed to reducing the customers visit to the minimal and thus avoids queuing for a long-awaiting time to avail the service. Furthermore, this proactive initiative sustains ensuring that the highest levels of data security, confidentiality and reliability are maintained by using the UAE Identity Card as well as this step allowed to store family book data and details on “SIM Cards”.
Approving the electronic Family Book, which officially came into effect under the Cabinet resolution issued on 01st July, 2019, ICA marked a significant and tremendous achievement towards developing the electronic and smart governmental services by employing the cutting-edge technology in the governmental transactions. This leading step facilitated the procedures for UAE nationals by shortening, saving their time and effort consumed in completing the transactions to the minimal steps in line with the governmental approach to provide fully-fledged services remotely and in a timely and cost-effective manner with minimal visits to customer service centers by decreasing the visitors up to 80% by 2021.

 

Based on the ambitious vision of our wise leadership to build a digital future in the country, and to devote leadership in the innovation and artificial intelligence field. The Federal Authority for Identity and Citizenship has launched a digital transformation strategy that is based on 5 main strategic objectives:

• Improving the competitiveness of the authority in the digital transformation field.
• Integrated digitization of processes and services.
• Promoting digital innovation with new technologies.
• Enhancing the effectiveness and efficiency of digital processes and services.
• Integrated digital culture.

The digital transformation strategy applied in the Federal Authority for Identity and Citizenship has become a new method in dealing with individuals and institutions to achieve the trend that elevates the information society and spread the culture of digital dealing in all services. The era of digital information that we live today requires us to deal with it and adapt to its requirements.

From this standpoint the Federal Authority for Identity and Citizenship realized the importance of digital transformation in providing its services, starting from automating its services by 100% and reducing the percentage of costumers in service centers to 80% by 2021. Furthermore developing the electronic platforms and its smart application through entering and registering with an identity and digital UAE PASS, in addition to developing the infrastructure in order to empower and give all customers the opportunity of access to informations and carrying out all transactions on the digital network and smart channels.

Launching a digital transformation strategy in the Federal Authority for Identity and Citizenship will enhance the confidence in the digital transformation process, which aim helping customers to overcome the challenges and benefit from digital technologies, which will allow them to prepare strategically for the future.

And because investment in human capital is the locomotive of development, the launch of the digital transformation strategy and the approval of the Board of Directors on its foundations and objectives, we have announced an explicit digital charter to support digital culture and institutional digital innovation in the authority among employees, which will enhance their ambitions, refine and develop their digital competencies and retain them to lead change as they are Active ingredient during the transformation period.

To build a true digital culture, we will work with all partners to spread digital awareness and build a digital culture among all members of society in line with the directions of our beloved country.