Digital Accessibility Statement

This statement outlines the ICP approach to promoting digital accessibility, the standards and practices adopted, and its ongoing efforts to improve access to its digital platforms and services, in accordance with relevant national requirements and policies and recognised standards in the field of digital accessibility.

ICP Commitment to Digital Accessibility

The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) is committed to providing accessible and inclusive digital platforms that enable all users, including People of Determination, to access and benefit from digital information and services.

This commitment is aligned with the United Arab Emirates’ vision of fostering an inclusive and barrier-free digital environment, and is in accordance with the [National Digital Accessibility Policy].

Digital Accessibility Standards

ICP relies on the [UAE Design System] and recognised standards and practices in the field of digital accessibility when developing and enhancing its digital platforms.

ICP works to align its digital platforms with the Web Content Accessibility Guidelines (WCAG), including the target level of compliance adopted for the relevant project or platform.

Accessibility requirements are taken into consideration throughout the design, development, testing and enhancement of digital platforms and services.

The level of accessibility is assessed through testing, technical reviews and usability testing, depending on the nature of the platform or service.

User feedback and the needs of People of Determination are taken into consideration when developing and enhancing the digital experience.

Digital Accessibility Features

Alternative Text for Images: Providing appropriate text descriptions for non-decorative images to support users of screen readers.

Keyboard Navigation: Enabling users to access and navigate between website elements using the keyboard.

Contrast and Visual Clarity: Ensuring appropriate contrast and clarity of text and visual elements.

Text Resizing: Supporting text enlargement while maintaining the usability of the content when its size is changed.

Assistive Technology Support: Enhancing the compatibility of content and services with screen readers and assistive technologies.

Digital Forms: Designing forms and interactive elements to support navigation and data entry using assistive technologies.

Visual Content: Providing captions or accompanying text for visual content, depending on the nature of the content.

Clear Content: Using clear language and organising content in a way that helps users understand and navigate the information.

System Messages and Alerts: Providing clear and comprehensible messages when errors occur or action is required.

Browser and Device Compatibility: Working to provide a consistent experience across supported browsers and devices.

Continuous Evaluation and Improvement

Conducting periodic reviews and testing of digital accessibility.

Identifying and addressing barriers that may affect users’ access to information and services.

Improving content, design and interactive elements based on the results of testing.

Using user feedback to identify opportunities for improvement.

Monitoring developments in relevant standards and practices and assessing the need for their implementation.

Enhancing the awareness of work teams regarding digital accessibility requirements and integrating them into the design, development and content creation stages.

Limitations and Exceptions

Certain accessibility limitations may exist in specific content or services due to reliance on legacy systems or third-party services.

These cases may include certain interactive maps, payment platforms or content embedded from external sources.

ICP works to identify and address these limitations or minimise their impact, where practicable.

Users may report any accessibility difficulties or barriers through the available communication channels, helping the ICP identify opportunities for improvement.

Compliance with Policies and Standards

ICP complies with relevant national policies and requirements relating to digital accessibility.

These requirements include the National Digital Accessibility Policy issued by the Telecommunications and Digital Government Regulatory Authority (TDRA).

ICP takes into consideration relevant international standards and practices relating to digital accessibility when designing, developing and enhancing its platforms and services.

Feedback and Support

This form is intended to enable you to share your feedback and suggestions regarding the Digital Accessibility Statement and the ease of access to the content and services available on the ICP website. If you encounter any challenges or difficulties in accessing content or using any of the website’s services, or if you have suggestions that could help enhance accessibility and improve the digital experience, we welcome you to share them with us through this form.

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