Based on the directives of the wise government of the UAE and its strategic objectives, the Federal Authority for Identity, Citizenship, Customs, and Ports Security (ICP) always seeks to provide easy and easy proactive services with simple procedures within the framework of its plans to anticipate the future and study it for feedback from the public. DEWA continues implementing improvement plans to develop services to meet customers’ current and future needs.
In this strategic context, in April 2022, the ICP took an improvement step for one of the Residency and Foreigners Affairs Services when it decided to suspend the issuance of the residence voucher to foreigners residing in the country and replace the Emirates ID card issued to a foreigner living in the UAE as an alternative to proof of residence.
This decision achieves a set of strategic objectives, the foremost of which is the consolidation of innovative government enablers in all areas and services it provides, facilitating the customer’s journey and raising the level of satisfaction by shortening the steps for issuing residency, which means saving time, effort, and costs for customers, in addition to expanding the scope of using the ID card in transactions, and moving more towards the government. Paperless and consolidating this concept in society, and simplifying the ID card application procedures by merging the ID card application form with the residence sticker in one application.
To facilitate customers, ICP has made available through its innovative Mobile application the possibility of obtaining the electronic copy of the ID card in support of flexibility of use upon request, mainly since the new generation of Emirates ID cards issued to foreigners residing in the UAE includes all the details mentioned previously in the residence Sticker, which enhances the added value It enhances the added value of the uses of the identity card in proving the personal identity of individuals through the presence of personal and professional data, the issuer and other readable data of the card and the Embodied Information and Data reinforced through E-Link Technology.
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