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Page last updated on : 20/02/2024 - 5:39 pm

Privacy Policy

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Privacy Pledge

The Authority is committed to protecting the privacy of Users at all times.

The Authority only shares Customer Information and other Personally Identifiable Information with other government entities which are authorized by the Authority.

The Authority maintains security standards and procedures designed to protect Customer Information and other Personally Identifiable Information. It will continue to test and update its technology to improve ability to protect Customer Information and other Personally Identifiable Information.

Consent to Use Information

By using any Product and/or by affirmatively accepting the License Agreement or this Privacy Policy, each User consents to the collection and use of all information that the User provides to Authority , all information that is provided to Authority on behalf of that User, and all information that Authority collects based on that User’s use of the ID cards, including, without limitation, all Information and other Personally Identifiable Information.

Policies Regarding the Collection and disclosure of Information

The Authority  collects personal information such as name, address, and email address, when user knowingly provides it to Authority . In addition, the Authority may collect other information provided by users such as address, date of birth and other personally identifiable information, when user set up an online account or order service online. The Authority  Web servers automatically collect statistical information about users visit such as pages visited and which browsers are used to visit our site. None of this information is associated with user as an individual (see information about cookies).

Policies Regarding the Use and Disclosure of Information

Information Use and Sharing : The Authority  may use and share the Customer Information and other Personally Identifiable Information that it collects among various departments within  Authority  and its subsidiaries that perform functions such as servicing User accounts, preparing reports and other user activities.


A cookie is a small data string our server writes to your hard drive. This data string contains user’s unique user ID for our Web site. This technology also allows Emirates Identity to customize user experiences when it visits the Authority Web site.


This web site contains links to other sites. Emirates ID Authority is not responsible for the privacy practices of any other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Statement applies solely to information collected by this Web site.


From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose any information. The information requested may include contact information (such as name and shipping address), and demographic information (such as age level). Contact information will be used to notification of results. Other information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Biometric – Data Collection and Use

Type of Data Collected

We collect biometric data through facial/fingerprint recognition technology. This involves capturing a 2D facial/fingerprint images and, in certain cases for enhanced security, a 3D facial/fingerprint scans.

Purpose of Data Collection

The facial/fingerprint data collected is exclusively used for the purpose of verifying the identity of passengers before/after their arrival in the country. This verification process is an essential component of our app’s functionality, ensuring a secure and efficient immigration and customs process.

Method of Data Collection

The data is collected directly from the users through the app at the time of their registration and during the identity verification process. Users are required to provide consent for the collection and use of their biometric data, acknowledging their understanding of its purpose.

Use of Collected Data

The collected data is used in the following ways:

  • To match the facial/fingerprint scan with the passport photograph provided by the user.
  • To verify the identity of the user as part of the pre/post-arrival immigration process.

We do not use the facial/fingerprint data for any form of analysis, profiling, or purposes other than the stated identity verification.

Biometric – Data Sharing and Disclosure

Third-Party Data Sharing

We do not share the collected facial/fingerprint data with third parties for marketing, analysis, or any unrelated purposes. The data is only disclosed to immigration authorities as required for the facilitation of the pre/post-arrival immigration process and as mandated by law.

Data Storage and Security

The stored data is protected with robust security measures to prevent unauthorized access, disclosure, alteration, or destruction. We detail the location of data storage, ensuring compliance with all applicable data protection laws and regulations.

Data Retention Policy

Facial/Fingerprint data is retained only for the period necessary to fulfill the stated purpose of identity verification related to the passenger’s travel. Post this period, the data is securely and irreversibly deleted from our systems.

User Rights and Control

Users have the right to access their personal data, request correction or deletion, and withdraw consent for data use. Our policy provides clear instructions on how users can exercise these rights.

Policy Amendments

We reserve the right to amend the privacy policy. Users will be notified of any significant changes that affect the use of their personal data.


This website takes possible precaution to protect information gathered. When users submit information via the website, this information is protected both online and off-line. In certain areas, we use encryption to protect sensitive information online; we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information of the clients. If you have any questions about the security at our website, you can send an email to (USE SECURITY HELP DESK EMAIL)

Mobile Application Information

  • Application Name: UAEICP
  • Developer Name : ICP Identity customs and ports

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage, so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.

Contact Information

For any inquiries or concerns regarding our data practices, users can contact us through the provided channels. Our dedicated team ensures that all user queries are addressed promptly and comprehensively.

Questions or Suggestions

If you have questions or suggestions, please email to (USE PORTAL HELP DESK EMAIL)

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