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Important Notice: ICP warns customers against fraudulent attempts that misuse its name and logo through fake calls and counterfeit websites, with the intention of unlawfully accessing and stealing personal data and information. To safeguard your data, ICP emphasises the importance of obtaining services and information solely through official and authorised channels, including the (Smart Services Platform) and the (UAEICP) smart app.
Dear Customer …Welcome to Inquiries and Complaints the channel that enables you to submit your comments and inquiries
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Learn about the different categories of our open data in our smart application and website
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Services
New Identity Card Issuance
This service enables the customer to obtain a new Identity Card for the first time
Issue Replacement for lost \ damaged ID Card
This service allows the customer to apply for the issuance of a new Identity Card as a replacement for a lost or damaged card, with the new card issued for the same validity period as the original card.
Data Update
A service whereby non-essential data, namely phone number and address, is updated.
Identity Card Renewal
This service enables the renewal of the Identity Card if it has expired or if less than six months remain before its expiry
Request for Exemption from Delay Fees
A service through which an exemption from administrative delay fees associated with the ID card is requested, according to the approved exemption decisions.
Issue New Passport
This service enables UAE nationals to obtain a new passport for the first time.
Renewal Passport
This service enables citizens to renew their passport if it has expired or has less than one year remaining before expiry
Replacement of passport
Replace passport of UAE national due to the change of some personal details, replace a passport due to full pages
Issue Replacement of Damaged Passport
This service allows UAE nationals to request the issuance of a new passport as a replacement for a lost or damaged one.
Renew Passports of UAE Nationals Abroad
This service enables citizens residing outside the country to renew their passport if it has expired or if less than one year remains before its expiry.
Issue Family Data
This service allows the issuance of a new statistical record for the customer, including family data.
Amend Family Data
This service allows for the amendment of the statistical record and the updating of family data, to include necessary changes such as adding a wife, adding a newborn, recording a death, or registering a divorce, among other updates in accordance with the approved regulations
Issuing Residency Permit
The service enables the issuance of a new residence permit linked to an Emirates ID card application.
Renewal of residency permits
The service enables the renewal of a new residence permit linked to an Emirates ID card application.
Amendment of Residency Permit Data
It is a service through which residence permit data is modified.
Cancellation of residency permits
It is a service whereby the issued residence permit is cancelled
Issuance of a Permit to Stay Outside the Country for More Than 6 Months
Issuance of a permit for residents staying outside the UAE for more than six (6) months, subject to providing a valid reason.
Residence details report.
A service through which a report containing the residence details and file information is printed.
Issuance of a Visa
A service whereby an entry permit is issued for a specific period, either for tourism, visit, or treatment, or to complete the procedures for issuing a work residency or residence for family members.
Amendment of Visa Data
It is a service whereby a request is made to amend an entry permit issued by the authority
Visa Extension
Extend entry permit is a service through which the entry permit is extended for the categories that are eligible for the extension
Issuance of a Residence Visa for an Investor in Public Investments
A service through which a visa is issued for investors in general investments to complete the procedures for obtaining the Golden Residency for a period of 10 years.
Entry Permit Issuance for Real Estate Investor Residency
A service through which a visa is issued for real estate investors to complete the procedures for obtaining the Golden Residency for a period of 10 years.
Issuance of a Residence Visa for an Entrepreneur
A service through which a visa is issued for entrepreneurs to complete the procedures for obtaining the Golden Residency for a period of 10 year
Issuance of a Residence Visa for Individuals with Specialized Talents
A service through which a visa is issued for exceptional talents to complete the procedures for obtaining the Golden Residence for a period of ten (10) years.
Issuing an Establishment Card
This service allows the issuance of the electronic establishment card, which includes the registered establishment data such as trade name, license number, partners, and type of activity.
Renewal of Establishment Card
This service allows the renewal of the electronic establishment card, which reflects the registered establishment data.
Cancellation of Establishment Card
A service through which the card of government and private establishments operating in free zones is cancelled.
Amend/Add To Establishment Card
This service allows the amendment of establishment card data for government entities, private sector companies, and free zone establishments, to make changes such as modifying the trade name, transfer of ownership, or adding/removing a partner.
Information Center
Media Center
“Identity, Citizenship” Organises Health Awareness Lecture on Smoking Cessation
The Federal Authority for Identity, Citizenship, Customs and Ports Security, represented by the Institutional Support Sector, organised a health awareness lecture titled “The Harmful Effects of Smoking and Its Impact on Health” in cooperation with Mediclinic on Thursday, 21 May 2026, in conjunction
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ICP Wins Two Awards at the Second Edition of the Zero Bureaucracy Award
The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) won two awards during the second edition of the Zero Bureaucracy Award ceremony held in Abu Dhabi on Monday, 18 May 2026, in recognition of ICP’s success in developing innovative government solutions that enhanced the e
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Emirates Academy of Identity & Citizenship Achieves Four-Star in the Global QS Stars Rating System
The Emirates Academy for Identity and Citizenship has been awarded a Four-Star rating under the globally recognized QS Stars Rating System, one of the world’s leading frameworks for evaluating universities and academic institutions, in recognition of its institutional and academic excellence in acco
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Executive Director of Identity and Foreigners Affairs – Abu Dhabi Conducts Inspection Visit to Al Dhafra
H.E. Brigadier Khalfan Butti Al Qubaisi, Acting Executive Director of Identity and Foreigners Affairs – Abu Dhabi at the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), accompanied by a number of officials and employees, conducted an inspection visit on Thursday, 14 May
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ICP Discusses Implementation of New AI Ecosystem
The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) held a meeting for directors general and executive directors on Monday, 11 May 2026, at its headquarters in Abu Dhabi, chaired by H.E. Major General Suhail Saeed Al Khaili, Director General of ICP. The meeting focused o
View details“Identity, Citizenship” Organises Health Awareness Lecture on Smoking Cessation
View DetailsExecutive Director of Identity and Foreigners Affairs – Abu Dhabi Conducts Inspection Visit to Al Dhafra
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Ethiopian Official Delegation Visits ICP to Enhance Cooperation and Exchange Expertise
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Supportive initiatives of the United Arab Emirates
