“Umm Al Quwain Identity” Customer Council Discusses Harnessing AI to Develop Services

The Federal Authority for Identity, Citizenship, Customs and Ports Security (ICP), represented by the General Directorate of Identity and Foreigners Affairs – Umm Al Quwain, organized a Customer Council titled “Government Efforts Towards Employing Assistive AI in Services” on Wednesday, 28 October 2026. The council aligns with the UAE’s drive to expand the use of assistive AI technologies in delivering government services, enhance their efficiency and quality, and elevate the customer experience.

The council brought together a number of professors and students specializing in technology and artificial intelligence, alongside directorate staff. Participants discussed opportunities to harness assistive AI in developing services for the Emirates ID card, passports, visas, and residences, as well as establishment services, and reviewed ideas, proposals, and innovative technical solutions that contribute to simplifying procedures, accelerating transaction processing, and delivering smarter, more proactive government services.

The organization of the council reflects the Authority’s commitment to engaging customers and specialized experts in shaping the future of government services, and to drawing on their views and proposals in support of development and continuous improvement efforts, in step with national directions towards adopting AI technologies and advancing digital transformation across the government work ecosystem.