Identity and Foreigners Affairs – Ajman Organises Customer Council to Improve Service Experience

The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), represented by the General Directorate of Identity and Foreigners Affairs – Ajman and its affiliated centres, held a Customer Council under the theme “From Challenge to Improvement… Together to Enhance Services” on Wednesday, 26 August 2026. The council was attended by H.E. Brigadier Ahmed Ibrahim Al Mannai, Acting Executive Director of Identity and Foreigners Affairs – Ajman, along with a number of officers and customers.

The council aimed to discuss the key challenges and observations raised by customers, particularly those related to the Personal Data Update service and the Work Package. It also provided an opportunity to hear about customers’ experiences and views through interactive discussions exploring ways to turn challenges into opportunities for improvement and reviewing practical solutions and proposals to make services easier, faster and more effective.

The General Directorate of Identity and Foreigners Affairs – Ajman emphasised the importance of involving customers in service design, recognising them as ICP’s partners in continuous development, and translating their feedback into effective initiatives and solutions. These efforts contribute to enhancing the quality of the customer experience, supporting innovation and further advancing ICP’s service ecosystem.