ICA Honors a Customer Who Shared with the public his Distinguished Experience with Sharjah Residency General Directorate.

His Excellency Brigadier General Arif Al Shamsi, Executive Director of the General Directorate of Residency and Foreigners Affairs in Sharjah, honored Mr. Mohammed Ali Al Janahi, who spoke about his experience as an ICA customer. Mr. Al Janahi recalled the exceptional circumstances he faced at the Sharjah International Airport, where the General Administration staff helped him solve his problem and accomplish his transaction.
The ICA is keen to be informed of its customers’ experience, and to communicate effectively with them to ensure continuous improvement of the mechanisms and channels for providing services, that enables promoting its customers quality of life.