“Abu Dhabi Identity” Customer Council Discusses Sustainability and Excellence in Government Services

The Federal Authority for Identity, Citizenship, Customs and Ports Security (ICP), represented by the General Directorate of Identity and Foreigners Affairs – Abu Dhabi and its service centers, organized a Customer Council titled “Sustainability and Service Excellence Council” on Wednesday, 21 October 2026, chaired by H.E. Brigadier Nasser Obaid Al Zaabi, representing the Executive Director of the General Directorate of Identity and Foreigners Affairs – Abu Dhabi. The council forms part of the Authority’s efforts to strengthen its partnership with customers, entrench a culture of direct communication, and draw on their views and proposals in developing government services.

Discussions focused on the residence cancellation service and its related procedures, with participants reviewing the challenges and development proposals concerning the simplification of residence cancellation procedures, enhancing the customer journey, and improving the clarity of requirements and procedural steps; all of which contributes to easier access to the service and reduces the time and effort required to complete it.

The council witnessed active engagement from customers, who raised enquiries, exchanged views, and put forward proposals, reinforcing their role as key partners in service development and helping identify opportunities for improvement in line with their needs and aspirations.

The organization of the council underscores the Authority’s commitment to adopting a participatory approach in developing the government services ecosystem and to advancing its sustainability and excellence, in step with the UAE Government’s drive to deliver more efficient and flexible government services and to elevate quality of life and the customer experience.