Customer Happiness Center – Al Barsha

Al Barsha Center is one of the main Center affiliated with the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP). It specialises in providing services related to the Emirates ID card, with the aim of facilitating transactions and delivering a high-quality customer experience.

Al Barsha customer happiness center, affiliated with the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), provides services to UAE citizens, citizens of Gulf Cooperation Council countries, residents and visitors.

Al Barsha customer happiness center, affiliated with the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), has dedicated sections for men and women.

Al Barsha customer happiness center, affiliated with the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), received a 6-star rating under the global star rating system for services in the 2021 and 2023 assessment cycles.

Al Barsha customer happiness center, affiliated with the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), is located in Dubai – Al Barsha 3 district – near the Saudi German Hospital

You can use the “Get directions” link on the profile page of Al Barsha customer happiness center, affiliated with the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), to find the most suitable route.

The center is open from 7.00 am to 5.00 pm, Monday to Thursday.

The center is open on Fridays from 7.30 am to 12.00 noon, and then reopens from 2.30 pm to 6.30 pm.

Al Barsha Customer Happiness Center, operated by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), provides a range of services relating to the Emirates ID card, depending on the eligible customer categories and the requirements of each service. These include issuing, renewing and replacing Emirates ID cards, fingerprint capture, and collection of printed cards under the urgent service. The Center also provides facilities to support the use of digital services.

The Emirates ID issuance service at the Al Barsha Customer Happiness Center, operated by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), is available exclusively to UAE citizens and citizens of the Gulf Cooperation Council (GCC) countries.

Yes, the Al Barsha Customer Happiness Center, operated by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), provides an Emirates ID card renewal service for UAE nationals and citizens of Gulf Cooperation Council (GCC) countries.

Yes, the Al Barsha Customer Happiness Center, operated by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), provides an Emirates ID card replacement service for all customer categories.

Yes, fingerprint capture is available at the Al Barsha Customer Happiness Center, operated by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), subject to the requirements of the transaction and the customer category.

Yes, the Al Barsha Customer Happiness Center, operated by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), offers the collection of printed Emirates ID cards as part of its urgent service.

Yes, an additional fee of AED 150 applies to the urgent service for transactions processed at the Al Barsha Customer Happiness Center, operated by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP). This fee is charged in addition to the applicable transaction fees.

Yes, the center provides parking facilities for male and female customers, as well as people of determination, as part of its listed facilities.

Yes, the Center provides toilet facilities for men, women and people of determination.

Yes, separate prayer rooms are available for men and women.

Yes, the center has a dedicated children’s play area among its general facilities.

Yes, the centre provides a digital services area and a knowledge corner to support customers and help them access services and information more easily.

The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) can be contacted on 600 522 222 from within the UAE.

You can contact the ICP on its international telephone number, +971 600 522 222, for enquiries from outside the UAE.

Yes, the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) offers a Live Chat service, allowing customers to communicate with a support representative and receive the assistance they need.

You can use the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) Enquiries and Complaints Platform to access the designated channel for submitting enquiries and complaints.