Renewal of Passports of UAE Citizens Abroad

Applies to

UAE National

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Total Transactions

400

Service Channels

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It is a service whereby expired passports are renewed while they are outside the country for reasons of treatment or study. After printing the passport, it is delivered to the United Arab Emirates embassy in the country they are currently in.

Renewing a passport requires the following steps:

Step 1

Step 2

Apply and Pay fees

Step 3

Receive the passport from the UAE Embassy

ICP Sustainability Efforts

General Information on Service

Structure and type of service	Supplementary/Procedural
Linked to Service	Linked to Passport Issuance
Linked to Bundle	Not Applicable

Service Information

Conditions for obtaining the service	Availability of a valid passport for less than 6 months. For those over 15 years of age, the signature and fingerprint must be present on the ID card to issue the passport.
Service Limitation	Fingerprints and signatures are available for those over 15 years of age who are not classified as People of Determination.
The time to obtain the service	The passport is issued electronically 48 hours after receiving and accepting the service request that meets the conditions

Service Requirements and Fees

Required Documents	Recent personal photos that meet the approved standards Personal Photo conditions: • The photo is recent and conforms to the specifications of the International Civil Aviation Organization (ICAO). • The background of the image is white • The hands do not appear above the shoulders • Eyes open • The image does not contain a frame • Image width 40-35 millimeters If a recent personal photo is available in the electronic systems, it is shown to customers and they are given the option to either approve the retrieved photo or add a new photo.
Fees	Request fee 10 AED Issue Fee 40 AED Delivery fee 15 AED
Refundable Fees	Issuance Fees
Notes	It is required to show the old passport to the Embassy Employee in order for the new passport to be delivered. Customers are exempted from fees in the event of a material error due to the authority when issuing identity cards or citizens’ passports. The following cases are exempted from fees: Those subject to the Social Security Law. People of determination and autism.

Service Channels

Service Channel	Service channel availability	Time to complete the service after its requirements are completed
Smart Services System (Website)	7 / 24	48hr
Mobile App	7 / 24	48hr

Service Journey

Obtaining service information	The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request	Through the website/Mobile application	Through customer happiness centers	Through the Typing Centers
Submit a service request	Access to the smart services system (UAE PASS or user name). Search for the service you want to apply for. Fill in the application data, where applicable Identify the Embassy the Passport will be delivered to. Pay the service fee (if any)	Not Applicable	Not Applicable
Communication During the Process	A text message or email stating the creation/developments of the order	Not Applicable	Not Applicable
Getting the Service	Obtain of service outputs through the delivery company.	Obtain of service outputs through the service center.	Not Applicable

Inquiries and complaints

Channel	Availability
Social Media: ICPUAE_Help & Facebook Twitter	7/24
Email: Contactus@icp.gov.ae	via website available 7/24
Website: www.icp.gov.ae	7/24
Ask Hamad/chatbot	via website available 7/24
Call Center: 6005222222	7/24
Customer Voice Portal Click HERE	via website available 7/24

FAQ

To view FAQ click here

Federal Authority For Identity, Citizenship, Customs & Port Security

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It is a service whereby expired passports are renewed while they are outside the country for reasons of treatment or study. After printing the passport, it is delivered to the United Arab Emirates embassy in the country they are currently in.

Renewing a passport requires the following steps:

ICP Sustainability Efforts

If a recent personal photo is available in the electronic systems, it is shown to customers and they are given the option to either approve the retrieved photo or add a new photo.

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Federal Authority For Identity, Citizenship, Customs & Port Security

It is a service whereby expired passports are renewed while they are outside the country for reasons of treatment or study. After printing the passport, it is delivered to the United Arab Emirates embassy in the country they are currently in.

Renewing a passport requires the following steps:

ICP Sustainability Efforts

If a recent personal photo is available in the electronic systems, it is shown to customers and they are given the option to either approve the retrieved photo or add a new photo.

In the event of complaints or inquiries, the customer can Login to the customer voice portal and provide feedback through it. Click here

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