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Page last updated on : 25/04/2024 - 12:14 pm

Renewal of Passports of UAE Citizens Abroad

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Applies to
  • UAE National
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It is a service whereby expired passports are renewed while they are outside the country for reasons of treatment or study. After printing the passport, it is delivered to the United Arab Emirates embassy in the country they are currently in.

Renewing a passport requires the following steps:

Step 2

Apply and Pay fees

Step 3

Receive the passport from the UAE Embassy

ICP Sustainability Efforts

General Information on Service
Structure and type of service Supplementary/Procedural
Linked to Service  Linked to Passport Issuance
Linked to Bundle Not Applicable
Service Information
Conditions for obtaining the service
  • Availability of a valid passport for less than 6 months.
  • For those over 15 years of age, the signature and fingerprint must be present on the ID card to issue the passport.
Service Limitation Fingerprints and signatures are available for those over 15 years of age who are not classified as People of Determination.
The time to obtain the service
The passport is issued electronically 48 hours after receiving and accepting the service request that meets the conditions
Service Requirements and Fees
Required Documents Recent personal photos that meet the approved standards

Personal Photo conditions:
• The photo is recent and conforms to the specifications of the International Civil Aviation Organization (ICAO).
• The background of the image is white
• The hands do not appear above the shoulders
• Eyes open
• The image does not contain a frame
• Image width 40-35 millimeters

If a recent personal photo is available in the electronic systems, it is shown to customers and they are given the option to either approve the retrieved photo or add a new photo.

Fees  Request fee 10 AED

Issue Fee 40 AED

Delivery fee 15 AED

Refundable Fees Issuance Fees
  • It is required to show the old passport to the Embassy Employee in order for the new passport to be delivered.
  • Customers are exempted from fees in the event of a material error due to the authority when issuing identity cards or citizens’ passports.
  • The following cases are exempted from fees:
    • Those subject to the Social Security Law.
    • People of determination and autism.
Service Channels
Service Channel Service channel availability Time to complete the service after its requirements are completed
Smart Services System (Website) 7 / 24 48hr
Mobile App 7 / 24 48hr
Service Journey
Obtaining service information The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request Through the website/Mobile application Through customer happiness centers Through the Typing Centers
  • Access to the smart services system (UAE PASS or user name).
  • Search for the service you want to apply for.
  • Fill in the application data, where applicable
  • Identify the Embassy the Passport will be delivered to.
  • Pay the service fee (if any)
  • Not Applicable
  • Not Applicable
Communication During the Process
  • A text message or email stating the creation/developments of the order
  • Not Applicable
  • Not Applicable
Getting the Service
  • Obtain of service outputs through the delivery company.
  • Obtain of service outputs through the service center.
  • Not Applicable
Inquiries and complaints
Channel Availability
Social Media: ICPUAE_Help & Facebook Twitter  7/24
Email: via website available  7/24
Ask Hamad/chatbot via website available  7/24
Call Center: 6005222222 7/24
Customer Voice Portal Click HERE via website available  7/24
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