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Customers can apply for a refund for the issuance fees if the submitted application is not completed
The steps to apply to obtain the service :
ICP Sustainability Efforts
Service Code
Service Code | 377-04-002-000 |
Structure and type of service | Supplementary/Procedural |
Linked to Service | Not Applicable |
Linked to Bundle | Not Applicable |
Required Documents
Limitation to Service | Only the service issuance fees are refunded, and the application fees or electronic services fees are not refunded |
Required Documents |
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Fees | eChannel 150AED |
Customer's Journey Steps
Obtaining service information | The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority | ||
Submit a service request | Through the website/application | Through customer happiness centers | Through the Typing Centers |
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Communication During the Process |
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Getting the Service |
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Service Availability
Channel | Availability |
Social Media: ICA_Help & Facebook Twitter | 7/24 |
Email: Contactus@icp.gov.ae | via website available 7/24 |
Website: www.icp.gov.ae |
7/24 |
Ask Hamad/chatbot | via website available 7/24 |
Call Center: 6005222222 | 7/24 |
FAQ
To view FAQ click here
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