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Virtual Tour

Page last updated on : 19/03/2024 - 11:26 am

Issue Passport

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Applies to
  • UAE National
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332098

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It is a service whereby a new Passport is issued

The  steps to apply for a new Passport are:

Step 2

Apply and Pay fees

Step 3

Receive Passport

ICP Sustainability Efforts

General Information on Service
Service Code 377-10-001-000
Structure and type of service Subsidiary/Procedural
Is the service related to another service? Not Applicable
Linked to Bundle the service is offered as part of “Mabrouk Ma Yak” package only For UAE Citizens For more information, please click here
Service Information
Conditions for obtaining the service
  • Provide an ID number for the customer.
  • The beneficiary of the service is present in the country
  • To issue a passport to those over the age of 15, the fingerprint and signature on the identity card associated with the customer are required
  • Customers must follow the instructions and requirements sent to them during the course of the transaction in order to avoid canceling the activation of the request.
Service Limitation
  • The beneficiary of the service is present in the country and has been added to the family book.
The time to obtain the service
The passport is issued electronically 48 hours after receiving and accepting the service request that meets the conditions
Service Requirements and Fees
Required Documents Recent personal photos that meet the approved standards

Personal Photo conditions:
• The photo is recent and conforms to the specifications of the International Civil Aviation Organization (ICAO).
• The background of the image is white
• The hands do not appear above the shoulders
• Eyes open
• The image does not contain a frame
• Image width 40-35 millimeters

Fees Request fee 10 AED

Issue Fee 40 AED

Delivery fee 15 AED

Refundable Fees Issuance Fees only
Comments 
  • The ID number for newborns is automatically issued after adding the newborn to the family book.
  • The presence of the concerned person is required when issuing a new passport at the Customer Happiness Centers for special cases, with the exception of minor children as the presence of the head of the family or his legal representative is sufficient.
  • For the nationality acquirers category, a link is sent to them to start applying for a new passport issuance request.
  • Customers are exempted from fees in the event of a material error for a reason attributed to the authority when issuing identity cards or passports of citizens
  •  The following cases are exempted from fees:
    • Subject to the Social Security Law.
    • People of determination and autism.
Service Channels
Service Channel Service channel availability Time to complete the service after its requirements are completed
Smart Services System (Website) 7 / 24 48hr
Mobile App 7 / 24 48hr

 

Service Channel Service channel availability Service time and waiting in the center Time to complete the service after its requirements are completed
Customer Happiness Centers As per working hours Waiting 5m – Transaction 7m 24hours
Service Journey
Obtaining service information The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request Through the website/Mobile application Through customer happiness centers Through the Typing Centers
  • Access to the smart services system (UAE PASS or user name).
  • Search for the service you want to apply for.
  • Fill in the application data, where applicable
  • Pay the service fee (if any)
  • Visit the nearest Customer Happiness Center
  • Get an Queue ticket and wait.
  • Submission of the application fulfilling all conditions and documents (if any) to the customer service employee
  • Pay the service fee (if any)
  • Not Applicable
Communication During the Process
  • A text message or email stating the creation/developments of the application.
  • Not Applicable
  • Not Applicable
Getting the Service
  • Obtain an electric copy of the passport saved in the Mobile App Document Folder.
  • Obtain of service outputs through the delivery company.
  • Obtain an electric copy of the passport saved in the Mobile App Document Folder.
  • Obtain of service outputs through the service center.
  • Not Applicable
Inquiries and complaints
Channel Availability
Social Media: ICPUAE_Help & Facebook Twitter 7/24
Email: Contactus@icp.gov.ae via website available  7/24
Website: www.icp.gov.ae
7/24
Ask Hamad/chatbot via website available  7/24
Call Center: 6005222222 7/24
Customer Voice Portal Click HERE via website available  7/24

In the event of complaints or inquiries, the customer can Login to the customer voice portal and provide feedback through it. Click here

FAQ

To view FAQ click here

In the event of complaints or inquiries, the customer can Login to the customer voice portal and provide feedback through it. Click here

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