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Page last updated on : 11/03/2022 - 9:08 am

Issue a Replacement for lost/damaged ID card

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Applies to
  • UAE National
  • GCC National
  • GCC Resident
  • UAE Resident
Start Service
3311670

Apply for the issuance of a replacement for a lost or damaged ID card, if the ID card is lost or damaged. The new ID card will have the same expiry date of the lost or damaged one.

Service Code

377-04-001-002

Service Information
Conditions for obtaining the service
  • Customers must complete the requirements for obtaining the service (fingerprint, photo) within the specified period in order to avoid canceling the activation of the request.
  • Customers must follow the instructions and requirements sent to them during the course of the transaction in order to avoid canceling the activation of the request.
Service Limitation
  • The category of GCC nationals: The service is limited to those who have one of the following proofs: residence/investment/work/study in the country.
  • The owner of the ID card must be present in the country. The application is not accepted if it is outside the country.
The time to obtain the service
5 Days
Associated Service Package
Not Applicable
Service Requirements and Fees
Applicant UAE National GCC national Resident/Expat
Required Documents
  • ID card data or a copy of the ID card;
  • A personal photo (4.5 x 3.5 cm) with a white background (for those under 15 years old, senior citizens and people with disability who are unable to reach service centers and have medical reports);
  • Original birth certificate for those younger than 15 years old;
  • One of the parents’ passports or Emirates ID card (less than 15 years old);
  • A social security certificate certified by the Ministry of Community Development (for social security beneficiaries) to be exempted from ID card issuance fees;
  • A valid medical report issued by the Ministry of Health or health authorities in the Emirates, in order to exempt people with disability or senior citizens from issuance and delay fees for the ID card,

The original agency certificate for the person acting on behalf of the customer in the event that the person concerned is not present, and the application was submitted by a third party (it is required to bring the original passport of the owner of the lost identity card).

  • ID card data or a copy of the ID card;
  • Original valid passport;
  • The original valid Gulf ID of the customer for those over 21 years old, or for one of the parents for those under 21 years old;
  • A personal photo (4.5 x 3.5 cm) with a white background for those under 15 years old, the elderly, and people of determination whose health condition does not allow access to service centers, and they have medical reports to prove this;
  • Original birth certificate for those younger than 15 years old;
  • A parent’s passport or Emirates ID card (less than 15 years old);
  • A valid medical report issued by the Ministry of Health or health authorities in the UAE to exempt people of determination or the elderly from the fees for issuing an ID card;
  • The original agency certificate for the person acting on behalf of the customer in the event that the person concerned did not attend and the application was submitted by a third party (it is required to bring the original passport of the owner of the lost identity card);
  • The original diplomatic / consular card / membership card of international organizations for the category of heads and members of diplomatic and consular missions, and international organizations located inside the country to be exempted from the fees for issuing the identity card;

Proof of residence in the country as submitted when issuing / renewing the lost, damaged card.

  • ID card data or a copy of the ID card;
  • The original valid passport;
  • The original residence permit issued;
  • A personal photo (4.5 x 3.5 cm) with a white background for those under 15 years of age and the elderly, and people with disability whose health condition does not allow access to service centers and who have medical reports to prove that;
  • The original birth certificate for those who are younger than 15 years old;
  • A parent’s passport or Emirates ID card (less than 15 years old);
  • The original diplomatic / consular card / membership card of international organizations for the category of heads and members of diplomatic and consular missions, and international organizations located inside the country to be exempted from the fees for issuing the identity card;
  • A valid medical report issued by the Ministry of Health or health authorities in the UAE to exempt people with disability or the elderly from the fees for issuing an ID card.

The original agency certificate for the person acting on behalf of the customer in the event that the person concerned is not present, and the application was submitted by a third party (it is required to bring the original passport of the owner of the lost identity card).

Notes The card is issued for the same duration
Fees
  • AED 300: Card issuance for Replacement/lost Damaged Card
  • AED 40 dirhams: service fee
  • AED 30 dirhams: printing office fee

150 dirhams: fees for urgent service, which are carried out at customer happiness centers

Refundable Fees Not Applicable
Service Channels
Service Channel Service channel availability Time to complete the service after its requirements are completed
Smart Services System (Website/Mobile App) 7 / 24 5 Days
Typing Centers As per working hours 5 Days

 

Service Channel Service channel availability Service time and waiting in the center Time to complete the service after its requirements are completed
Customer Happiness Centers As per working hours Waiting 10m – Transaction 9m 24hours
Service Journey
Obtaining service information The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request Through the website/application Through customer happiness centers Through the Typing Centers
  • Access to the smart services system (digital identity or user name).
  • Search for the service you want to apply for.
  • Fill in the application data, where applicable
  • Pay the service fee (if any)
  • Visit the nearest Customer Happiness Center
  • Get an Queue ticket and wait.
  • Submission of the application fulfilling all conditions and documents (if any) to the customer service employee
  • Pay the service fee (if any)
  • Visit the nearest Customer Happiness Center,
  • Get an Queue ticket and wait.
  • Submission of the application fulfilling all conditions and documents (if any) to the customer service employee
  • Pay the service fee (if any)
Communication During the Process
  • A text message or email stating the creation/developments of the order
  • Not Applicable
  • A text message or email stating the creation/developments of the order
Getting the Service
  • Obtain of service outputs through the delivery company.
  • Obtain of service outputs through the service center.
  • Obtain of service outputs through the delivery company.
Inquiries and complaints
Channel Availability
Social Media: ICA_Help & Facebook Twitter 7/24
Email: Contactus@icp.gov.ae via website available  7/24
Website: www.icp.gov.ae
7/24
Ask Hamad/chatbot via website available  7/24
Call Center: 6005222222 7/24
FAQ

To view FAQ click here

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