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Virtual Tour

Page last updated on : 19/03/2024 - 3:17 pm

Data Update

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Average rating: 3
Applies to
  • Visitors
  • UAE Resident
  • GCC Resident
  • GCC National
  • UAE National
Start Service

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QR Code for Data Update

It is a service whereby the mobile phone and address data of customers are updated

ICP Sustainability Efforts

General Information on Service
Service Code 377-04-001-008
Structure and type of service Supplementary/Procedural
Linked to Service Not Applicable
Linked to Bundle Not Applicable
Service Information
Conditions for obtaining the service For the resident category, a valid residence is required.
Service Limitation The owner of the ID card must be present in the country. The application is not accepted if it is outside the country.
The time to obtain the service
Service Requirements and Fees
Required Documents  No Documents needed
Fees Required 150 AED eservices fees
Refundable Fees Not Applicable


Service Channels
Service Channel Service channel availability Time to complete the service after its requirements are completed
Smart Services System (Website) 7 / 24 instant
Mobile App 7 / 24 instant
Service Journey
Obtaining service information The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request Through the website/Mobile application Through customer happiness centers Through the Typing Centers
  • Access to the smart services system (digital identity or user name).
  • Search for the service you want to apply for.
  • Fill in the application data, where applicable
  • Pay the service fee (if any)
  • Not Applicable
  • Not Applicable
Communication During the Process
  • A text message or email stating the creation/developments of the order
  • Not Applicable
  • Not Applicable
Getting the Service
  • Update the Database
  • Not Applicable
  • Not Applicable
Inquires and Complaints
Channel Availability
Social Media: ICA_Help & Facebook Twitter 7/24
Email: via website available  7/24
Ask Hamad/chatbot via website available  7/24
Call Center: 6005222222 7/24

To view FAQ click here

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