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Virtual Tour

Page last updated on : 11/03/2022 - 8:59 am

Data Update

5
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Already Rated.
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Average rating: 3
Applies to
  • UAE National
  • GCC National
  • UAE Resident
Start Service
61337

It is a service whereby the mobile phone and address data of customers are updated

Service Code
377-04-001-008
Service Information
Conditions for obtaining the service For the resident category, a valid residence is required.
Service Limitation The owner of the ID card must be present in the country. The application is not accepted if it is outside the country.
The time to obtain the service
Instant
Associated Service Package
No Applicable
Service Requirements and Fees
Required Documents  No Documents needed
Fees Required 50 AED eservices fees
Refundable Fees Not Applicable

 

Service Channels
Service Channel Service channel availability Time to complete the service after its requirements are completed
Smart Services System (Website) 7 / 24 instant
Mobile App 7 / 24 instant
Service Journey
Obtaining service information The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request Through the website/Mobile application Through customer happiness centers Through the Typing Centers
  • Access to the smart services system (digital identity or user name).
  • Search for the service you want to apply for.
  • Fill in the application data, where applicable
  • Pay the service fee (if any)
  • Not Applicable
  • Not Applicable
Communication During the Process
  • A text message or email stating the creation/developments of the order
  • Not Applicable
  • Not Applicable
Getting the Service
  • Update the Database
  • Not Applicable
  • Not Applicable
Inquires and Complaints
Channel Availability
Social Media: ICA_Help & Facebook Twitter 7/24
Email: Contactus@icp.gov.ae via website available  7/24
Website: www.icp.gov.ae
7/24
Ask Hamad/chatbot via website available  7/24
Call Center: 6005222222 7/24
FAQ

To view FAQ click here

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