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Page last updated on : 03/10/2022 - 1:44 pm

Apply for a new ID card

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Applies to
  • UAE National
  • GCC National
  • UAE Resident
Start Service
1200598

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It is a service whereby an identity card is issued for the first time to an individual who has not previously registered or had an identity number issued

Steps to apply for a new ICA card are:

Step 2

Apply and Pay fees

Step 3

Take Fingerprint & Signature

Step 4

Issue residency (Residents)

Step 5

Receive ID Card

General Information on Service
Service Code 377-04-001-009
Structure and type of service ٍSubsidiary/Procedural
Is the service related to another service? Related  with the residence visa issuance service.
Linked to Bundle the service is offered as part of the “Mabrouk Ma Yak” package. For UAE Citizens For more information, please click here
Service Standards
Conditions for obtaining the service
  • Mandatory service for the following categories: UAE nationals, GCC nationals, expatriates and residents of the United Arab Emirates
  • For the resident category, a valid residence permit is required to be linked to the application for issuing an ID card.
  • Customers must complete the requirements for obtaining the service (fingerprint, photo) within the specified period in order to avoid canceling the activation of the request
  • Customers must follow the instructions and requirements sent to them during the course of the transaction in order to avoid canceling the activation of the request.
Service Limitation
  • Residents: The service of issuing an identity card is limited to the service of issuing a residence permit. through the use of the unified form to request identity and residence via the personal account or that of companies, with the exception of requests for the support staff whose requests are made through TADBEER offices.
  • The category of newborns citizens: It is the category that benefits from the Mabrouk Mabrouk package alone
  • The category of GCC nationals: The service is limited to those who have one of the following proofs: residence/investment/work/study in the country..
  • The request to issue an ID card for citizens for a period of 10 years is not accepted if the age is between 5-14 years, because the age of 15 years is linked to capturing the fingerprint and signature of citizens.
The time to obtain the service
5 Days
Service Requirements and Fees
Applicant UAE National GCC national Resident/Expat
Required Documents
  • ِPersonal photo (4.5 x 3.5 cm) with a white background for all age groups.
  • A valid  passport
  • A GCC ID card that is valid for those who are over 21 years old, or for one of the parents for those who are under 21 years old.
  • A personal photo (4.5 x 3.5 cm) with a white background for all age groups.
  • Original birth certificate, passport of one of the parents or Emirates ID for those under 15 years old.
  • The original of the agency certificate for the person acting on behalf of the customer in the event that the person concerned was not present and the application was submitted by a third party
  • Show one of the documents below to prove residency within the country
    • Original document proving kinship with a citizen up to the third degree, such as family book – birth certificate – marriage contract. and the like, in addition to the original identification documents of the citizen (family book – passport – identity card)
    • The original valid trade license.
    • The original ownership of a residential or commercial property.
    • The original certificate of continuity of study from one of the schools, colleges or universities accredited in the country.
    • The original work certificate issued by one of the government institutions in the country for workers in the government sector.
    • A work contract certified by the Ministry of Emiratisation and Human Resources for workers in the private sector.
    • Proof of the customer’s residence for the children by one of the documents described above belonging to him, one of the parents.
  • A valid passport.
    A permit to issue a valid residence permit, a residence origin under renewal procedures, or a valid residence permit for those who did not issue an identity card when issuing the residence permit.
  • A personal photo (4.5 x 3.5 cm) with a white background for all age groups.
  • Original birth certificate, passport of one of the parents or Emirates ID for those under 15 years old.
  • The original of the agency certificate for the person acting on behalf of the customer in the event that the person concerned is not present and the application is submitted by other party.
Fees
  • AED 100: Card issuance fee for five years.
  • AED 200 dirhams: fees for issuing a card for ten years.
  • AED 40 dirhams: service fee
  • AED 30 dirhams: printing office fee

150 dirhams: fees for urgent service, which are carried out at customer happiness centers

  • AED 100: Card issuance fee for five years.
  • AED 40 dirhams: service fee
  • AED 30 dirhams: printing office fee

 

150 dirhams: fees for urgent service, which are carried out at customer happiness centers

  • AED 100 (depending on the period of years): Card issuance fee for five years.
  • AED 40 dirhams: service fee
  • AED 30 dirhams: printing office fee

 

150 dirhams: fees for urgent service, which are carried out at customer happiness centers

Refundable Fees Not Applicable Not Applicable Not Applicable
Service Channels
Service Channel Service channel availability Time to complete the service after its requirements are completed
Smart Services System (Website/Mobile App) 7 / 24 5 Days
Typing Centers As per working hours 5 Days

 

Service Channel Service channel availability Service time and waiting in the center Time to complete the service after its requirements are completed
Customer Happiness Centers As per working hours Waiting 5m – Transaction 9m 24hours
Service Journey
Obtaining service information The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request Through the website/application Through customer happiness centers Through the Typing Centers
  • Access to the smart services system (digital identity or user name).
  • Search for the service you want to apply for.
  • Fill in the application data, where applicable
  • Pay the service fee (if any)
  • Visit the nearest Customer Happiness Center
  • Get an Queue ticket and wait.
  • Submission of the application fulfilling all conditions and documents (if any) to the customer service employee
  • Pay the service fee (if any)
  • Visit the nearest Customer Happiness Center,
  • Get an Queue ticket and wait.
  • Submission of the application fulfilling all conditions and documents (if any) to the customer service employee
  • Pay the service fee (if any)
Communication During the Process
  • A text message or email stating the creation/developments of the order
  • Not Applicable
  • A text message or email stating the creation/developments of the order
Getting the Service
  • Obtain of service outputs through the delivery company.
  • Obtain of service outputs through the service center.
  • Obtain of service outputs through the delivery company.
Inquiries and complaints
Channel Availability
Social Media: ICA_Help & Facebook Twitter 7/24
Email: Contactus@icp.gov.ae via website available  7/24
Website: www.icp.gov.ae
7/24
Ask Hamad/chatbot via website available  7/24
Call Center: 6005222222 7/24
FAQ

To view FAQ click here

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