The Federal Authority for Identity, Citizenship, Customs and Port Security, represented by the General Directorate of Identity and Foreigners Affairs, participated as a strategic sponsor of the First OPEX Conference – UAE 2026, which was held in Abu Dhabi on Tuesday, 10 February 2026, in the presence of a distinguished group of executive leaders, experts, and specialists in the fields of operational excellence, process improvement, and institutional transformation from the UAE and abroad.
His Excellency Major General Saeed Salem Balhas Al Shamsi, Acting Director General of Identity and Foreigners Affairs at ICP, marked the opening of the conference and exhibition, reaffirming the importance of the conference as a specialized platform that discusses the latest global practices and trends in institutional performance development and operational efficiency enhancement, in alignment with the UAE Government’s direction towards leadership, innovation, and Zero Bureaucracy.
The Authority’s strategic sponsorship of this event comes as part of its commitment to supporting qualitative initiatives that advance excellence and sustainability, reinforce continuous improvement and digital transformation, and highlight its efforts in advancing government services and enhancing customer experience through innovative digital solutions and streamlined procedures driven by efficiency and rapid delivery.
The conference featured panel discussions and specialized presentations showcasing successful experiences and applied models in institutional transformation, performance management, and the integration of people, processes, and technology. It also included the recognition of outstanding institutions and individuals in operational excellence as part of the OPEX First Awards.
The Authority affirmed that its participation as a strategic sponsor reflects its proactive role in advancing knowledge exchange and strengthening partnerships with public and private sector entities, thereby supporting its strategic priorities and reinforcing the UAE’s position as a global centre for government excellence and service quality.
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