“ICA” Opens New Customer Happiness Center in (DHCA)

Dubai Healthcare City Authority (DHCA), the governing body of Dubai Healthcare City (DHCC), today announced – in collaboration with the Federal Authority for Identity and Citizenship (ICA) – the setting up of an ICA’s Customer Happiness Center in the free zone to serve its community members and the wider Dubai community.

With the introduction of this new center, the 8,000 people working in DHCC and their families are now able to carry out all their residency visa procedures within the free zone, at a close proximity from their workplace. Previously, the free zone workers could submit their residency visa application and carry out the medical fitness test in DHCC but had to approach an ICA’s center outside the free zone to submit their Emirates Identity application.

Dr Ramadan AlBlooshi, CEO, Dubai Healthcare City Authority – Regulatory, said, “The setting up of the ICA center in DHCC is in line with our commitment to provide our growing community an all-encompassing environment with world-class services. Last year, we collaborated with the concerned bodies to establish the Emirates Fitness center and a General Directorate of Residency and Foreigners Affairs – Dubai’s office to facilitate residency visa application procedures in the free zone and with this new center we bring all of the services required for the visa under one roof, saving our community members’ time and efforts and providing a satisfactory experience,”.

As part of the collaboration between the DHCA and ICA, the new center will also be serving other Dubai residents.

Commenting on the importance of the partnership AlBlooshi added, “Such collaborations are a great example of how government entities can come together to achieve the Dubai government plan of 2021 which seeks to create individuals who are happy and generally satisfied with their lives in the emirate of Dubai”.

Located in the Ibn Sina Complex (building 27), the center is to operate from 8 am to 2.30 pm, Sundays to Thursdays. It will be able to accommodate 120 applications per day.

Nasser Al Abdouly, Director of Customer Happiness Centers Support at ICA, said “In line with our wise leadership’s vision of making the happiness of UAE residents a top priority, we are always keen to collaborate with entities in both the public and private sectors to enhance the quality of our services. In this context, the ICA is continuously working to expand the network of its centers and offices across the country bringing them closer to the customer centers of other concerned bodies including medical fitness centers. We place great emphasis on the collaborative efforts with other entities to ensure the success of joint projects which play a role in making our country one of the best globally, in line with the UAE 2021 vision.”