“FAIC” Briefs “RAKDCA” on its Best Practices to Serve Customers

A delegation from the Civil Aviation Authority in the Emirate of Ras Al Khaimah (RAKDCA) visited FAIC’s Customer Happiness Center in the Emirate to review the best practices applied by FAIC’s Customer Happiness Centers in the field of customer service, and to review its experience of participating in Emirates Programme for Excellence in Government Services and the World Star Rating System (7 Stars) adopted by the government.

The Director of the Customer Happiness Center, Mr. Ismail Al Baloushi, briefed the delegation on the services provided by FAIC to its customers and the standards it adopts and the most prominent methodologies and means applicable to train its employees in the field of customer service and making them happy, the matter which in turn contributed to achieving excellence in this field.

During the meeting, the delegation listened to a detailed explanation on the initiatives adopted by FAIC in this regard, the mechanisms used to receive complaints and the ways to solve them were presented by the customer happiness center’s supervisors, Fatima Al-Balushi, Khadija Al-Taniji and Hanan Al-Khatiri. While they presented a short film to the attendees included part of FAIC’s journey and achievements.

At the end of the visit, the Director of the customer happiness center was delivered a memoril shield from the delegation, which included Nader Abdullah, Quality Control and Safety Consultant, Zeland Arefin, Business Development Manager, Ruqaya Al Marzouki, Head of Public Relations, Manal Al Khattari, Corporate Excellence Specialist, and Yousuf Matar Al Mansouri, Public Relations Officer.