Chaired by Ali Al Shamsi ICA’s Board of Directors reviews the Services’ Smart Transformation Plans

H.E. Ali Mohammed Al Shamsi, Chairman of ICA’s Board of Directors, held the Board’s ordinary meeting at ICA’s Headquarters in Abu Dhabi, and Board members attended the meeting. The Board discussed several topics on its agenda and reviewed ICA’s KPIs, stressing the importance of field-level follow-up with the service activities provided to customers, being considered the real tool to identify work challenges as well as an entry point to service development.

In addition, the Board viewed the services’ smart transformation plan and the percentage of such transformation in ICA. It further emphasized the importance of full transformation of the services and activation of the Artificial Intelligence system in ICA’s processes to accelerate and complete transactions with high efficiency and accuracy in order to make customers happy. The meeting reviewed the significance of investing in ICA’s human capital, which represents one of its most vital priorities directed towards achieving UAE Vision 2030, creating a stimulating atmosphere and supporting the culture of creativity and innovation as one of the key elements to accomplish a leading level of services.

During the meeting, a number of agenda issues were tackled and appropriate related decisions were made.