H.E. Brigadier Khalfan Butti Al Qubaisi, Acting Executive Director of Identity and Foreigners Affairs – Abu Dhabi at the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), accompanied by a number of officials and employees, conducted an inspection visit on Thursday, 14 May 2026, to the Residency and Foreigners Affairs Department – Al Dhafra to review workflow and the services provided.
The visit included a review of operational performance indicators, customer satisfaction results, customer experience development initiatives, and communication mechanisms with customers, reflecting ICP’s commitment to enhancing service quality, operational efficiency, and institutional excellence.
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