Directors of registration centers hold 4th regular meeting with customers

The directors of registration centers affiliated to the Emirates Identity Authority have held their 4th regular meeting with a number of customers across the UAE.

The meetings reviewed a number of customers’ suggestions and major comments on the Emirates Identity Authority’s services starting from filling out forms through to completing registration procedures at the Emirates Identity Authority’s centers and delivering ID cards.

The Emirates Identity Authority clarified that holding these regular meetings between the directors of registration centers and customers came as part of an initiative launched by the Higher Management early this year to be closely familiar with customers’ comments and recommendations with respect to improving the standard of services provided to them.

The Emirates Identity Authority formed a committee to track the comments of customers and study their recommendations before submitting a monthly report to the Higher Management at the Emirates Identity Authority so that these comments and recommendations would be discussed and the necessary improvements would be made, based on the Emirates Identity Authority’s keenness on gaining customers’ satisfactions.