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Virtual Tour

Page last updated on : 20/03/2024 - 11:32 am

Refund Request

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Average rating: 1
Applies to
  • Visitors
  • UAE Resident
  • GCC Resident
  • GCC National
  • UAE National
Start Service

Save the code to view service
QR Code for Refund Request

Customers can apply for a refund for the issuance fees if the submitted application is not completed

The  steps to apply to obtain the service :

Step 2

Apply and Pay fees

Step 3

ٌGet Refund

ICP Sustainability Efforts

Service Code
Service Code 377-04-002-000
Structure and type of service Supplementary/Procedural
Linked to Service Not Applicable
Linked to Bundle Not Applicable
Required Documents
Limitation to Service Only the service issuance fees are refunded, and the application fees or electronic services fees are not refunded
Required Documents
  • Original of valid passport
  • Original of valid residency
  • The registration form confirming the paid amount
  • Copy of the valid ID card
  • A bank certificate indicating account number and IBAN
Fees eChannel 150AED
Customer's Journey Steps
Obtaining service information The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request Through the website/application Through customer happiness centers Through the Typing Centers
  • Access to the smart services system (digital identity or user name).
  • Search for the service you want to apply for.
  • Fill in the application data, where applicable
  • Pay the service fee (if any)
  • Not Applicable
  • Not Applicable
Communication During the Process
  • A text message or email stating the creation/developments of the order
  • Not Applicable
  • Not Applicable
Getting the Service
  • Receipt of a notification refund completion.
  • Not Applicable
  • Not Applicable
Service Availability
Channel Availability
Social Media: ICA_Help & Facebook Twitter 7/24
Email: via website available  7/24
Ask Hamad/chatbot via website available  7/24
Call Center: 6005222222 7/24
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