Issue Replacement of Damaged Passport

• Provide an ID number for the customer.
• The UAE citizen must be added to the family book.
• Customers must follow the instructions and requirements sent to them during the course of the transaction in order to avoid canceling the activation of the request.

• To issue a passport to those over the age of 15, the fingerprint and signature on the identity card associated with the customer are required

1. Damaged passport
2. Recent personal photos that meet the approved standards

Portrait Terms and Conditions:

• The picture is recent
• The background of the photo is white
• Hands do not appear above the shoulders
  open the eye
• The picture does not contain a frame
  Image width 40-35 mm

Electronic Services Fee 50 AED

Delivery fee  15 AED

Payment method by credit card

• Access to the smart services system (digital identity or user name).
• Search for the service you want to apply for.
• Fill in the application data, where applicable
• Pay the service fee (if any)

• Visit the nearest Customer Happiness Center
• Get an Queue ticket and wait.
• Submission of the application fulfilling all conditions and documents (if any) to the customer service employee
• Pay the service fee (if any)

• Not Applicable

• A text message or email stating the creation/developments of the order

• Not Applicable

• Not Applicable

• Obtain of service outputs through the delivery company.

• Obtain of service outputs through the service center.

• Not Applicable