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Page last updated on : 11/03/2022 - 8:54 am

Issue Family Book

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Applies to
  • UAE National
Start Service
Service Code


Service Information
Conditions for obtaining the service
  • The UAE citizen must be added to the family book.
  • Customers must follow the instructions and requirements sent to them during the course of the transaction in order to avoid canceling the activation of the request.
Service Limitation
  • The service is required to be provided by the person concerned (the individual added in the family book after the age of 30 years or upon marriage)
The time to obtain the service
Associated Service Package
Not applicable
Service Requirements and Fees
Reason for Issuing Family Book Issuance of a family book due to marriage  Issuance of a family book due to Divorce Issuance of a new family book according to a statement of separation for the citizen widow Issuance of a new family book according to a registration separation statement for those over 30 years old
Required Documents
  1. Marriage Contract
  2. The foreign wife’s passport
  3. Copy of the birth certificate of the spouses
  4. The last academic qualification of the spouses
  5. To whom it may concern from the workplace for the spouses
  6. Two personal photos of the couple
  1. Certificate of divorce
  2. Declaring a case from the court not to marry after divorce
  3.  To whom it may concern from the workplace
  4. Two personal photos
  1. A declaration by the court after marriage that the husband has not died
  2. To Whom It May Concern Certificate in case of work
  3. Two personal photos
  1. Case decision of the court
  2.  A copy of a birth certificate
  3.  Last academic qualification
  4. To Whom It May Concern Certificate from the employer
  5. Two personal photos
  1. If the marriage is outside the country, the contract must be duly certified and the continuity of the marriage from within the country must be brought
  2. In the event that more than a year has passed since the date of the marriage contract within the country, a marriage continuity must be brought.
  3. If the husband wishes to add a foreign wife, she must be present with the husband at the service center.
  4. In the event of failure to work, a status declaration from the Sharia court shall be brought.
A divorced female citizen may choose the place of issuance of the new family book based on the registration of her divorced or her father. A new family book is issued to the widow, provided that she has no children registered in the family book of her deceased husband. The validity of the acknowledgment of the case by the court shall not exceed 3 months.
Frees The family book issuance fee is 75 dirhams
Urgent: 100 dirhams
E-Services Fee: 50 dirhams
Refundable Fees Not Applicable
Service Channels
Service Channel Service channel availability Time to complete the service after its requirements are completed
Smart Services System (Website) 7 / 24 48hr
Mobile App 7 / 24 48hr


Service Channel Service channel availability Service time and waiting in the center Time to complete the service after its requirements are completed
Customer Happiness Centers As per working hours Waiting 10m – Transaction 7m 24hours
Service Fees
Obtaining service information The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request Through the website/Mobile application Through customer happiness centers Through the Typing Centers
  • Access to the smart services system (digital identity or user name).
  • Search for the service you want to apply for.
  • Fill in the application data, where applicable
  • Pay the service fee (if any)
  • Visit the nearest Customer Happiness Center
  • Get an Queue ticket and wait.
  • Submission of the application fulfilling all conditions and documents (if any) to the customer service employee
  • Pay the service fee (if any)
  • Not Applicable
Communication During the Process
  • A text message or email stating the creation/developments of the order
  • Not Applicable
  • Not Applicable
Getting the Service
  • Obtain of service outputs through the delivery company.
  • Obtain of service outputs through the service center.
  • Not Applicable
Inquiries and complaints
Channel Availability
Social Media: ICA_Help & Facebook Twitter 7/24
Email: via website available  7/24
Ask Hamad/chatbot via website available  7/24
Call Center: 6005222222 7/24

To view FAQ click here

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