Issue Citizen ID card

Obtaining a UAE ID card is mandatory for UAE citizens of all ages and groups meeting the requirements for obtaining an ID card for the first time.

Service Code

377-04-008-000

Required Documents

Citizens

A personal photo (4.5 cm x 3.5 cm) with a white background for those under 15 years old, the elderly and people with determination whose health condition does not enable them to visit service center, based on medical reports to that effect.
Original of the birth certificate for those under 15 years old.
Passport or UAE ID card of either parents (for those under 15 years old)
Social insurance certificate attested from the Ministry of Community Development (for those benefiting from social insurance) to be exempted for the ID card issuance fees.
A valid medical report from the Ministry of Health or UAE health authority to exempt people with determination or the elderly from ID card issuance fees.
Original POA for the person acting on behalf of the customer, if the competent person is absent and the application is submitted by a third party.

Notes:Issuance of an ID card for 10 years is limited to those under 5 and those over 15 years old.

Service Fees

Details of the Fees

Notes:

People with determination and beneficiaries of social insurance will be exempted only from the ID card issuance fees.
The newborn customer shall be fined if he/she fails to submit ID card renewal application within 120 days from birth date. The fine shall be AED 20 per every day of delay, up to AED 1,000. Customers who meet the requirements for exemption will be exempted from administrative delay fees by submitting an exemption application.

Service policies

The ID card is issued in 24 hours in case of registration through customer happiness centers (urgent service), after completing registration procedures by the customer.
The ID card is issued within 5 working days in case of registration through other service channels, after completing registration procedures by the customer.
Applications that cannot be processed for reasons ascribed to the customer(such as providing incomplete information or delay in payment) will be cancelled within 30 days from the application date.

Service Channels

Service Channel	Service channel availability	Time to complete the service after its requirements are completed
Smart Services System (Website/Mobile App)	7 / 24	5 Days
Typing Centers	As per working hours	5 Days

Service Channel	Service channel availability	Service time and waiting in the center	Time to complete the service after its requirements are completed
Customer Happiness Centers	As per working hours	Waiting 10m – Transaction 9m	24hours

Customer's Journey

Obtaining service information	The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request	Through the website/application	Through customer happiness centers	Through the Typing Centers
Submit a service request	Access to the smart services system (digital identity or user name). Search for the service you want to apply for. Fill in the application data, where applicable Pay the service fee (if any)	Visit the nearest Customer Happiness Center Get an Queue ticket and wait. Submission of the application fulfilling all conditions and documents (if any) to the customer service employee Pay the service fee (if any)	Visit the nearest Customer Happiness Center, Get an Queue ticket and wait. Submission of the application fulfilling all conditions and documents (if any) to the customer service employee Pay the service fee (if any)
Communication During the Process	A text message or email stating the creation/developments of the order	Not Applicable	A text message or email stating the creation/developments of the order
Getting the Service	Obtain of service outputs through the delivery company.	Obtain of service outputs through the service center.	Obtain of service outputs through the delivery company.

Inquiries and complaints

Channel	Availability
Social Media: ICA_Help & Facebook Twitter	7/24
Email: Contactus@icp.gov.ae	via website available 7/24
Website: www.icp.gov.ae	7/24
Ask Hamad/chatbot	via website available 7/24
Call Center: 6005222222	7/24

FAQ

To view FAQ click here

Federal Authority For Identity, Citizenship, Customs & Port Security