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Page last updated on : 19/03/2024 - 2:03 pm

Application for Exemption from delay fees

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Applies to
  • Visitors
  • UAE Resident
  • GCC Resident
  • GCC National
  • UAE National
Start Service
14036

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QR Code for Application for Exemption from delay fees

It is a service by which an application is submitted for exemption from administrative delay fees

Step 1

Register / UAE Pass
Step 2

Apply

Step 3

Get Fine Waver

ICP Sustainability Efforts

General Information on Service
Service Code 377-04-003-000
Structure and type of service Supplementary/Procedural
Linked to Service Not Applicable
Linked to Bundle Not Applicable
Service Requirements and Fees
Requirements
  • Expatriate residents/GCC nationals/citizens

Evidence to support the customer’s request for exemption according to one of the following reasons:

1. An individual who left the country and spent more than (3) months outside the country, and the validity of his identity card expired after the date of their departure from the country.

2. An individual whose identity card has expired after being deported by an order, an administrative decision, or a judicial ruling, or whose passport is seized pending cases,  provided that this is proven by a letter or a receipt issued by the competent authorities that deported him or suspended him pending cases

3. An individual who has not been issued an identity card for the period before obtaining the nationality of the country and before obtaining the family book.
The time to obtain the service The procedure is done electronically 48 hours after receiving and accepting the service request that meets the conditions
Comments Those who left the country for more than (3) months outside the country and whose identity card has expired after the date of their departure from the country are automatically exempted from administrative delay fees.
Fees Free of Charge
Service Channels
Service Channel Service channel availability Time to complete the service after its requirements are completed
Smart Services System (Website/Mobile App) 7 / 24 48 hours
Servicfe Centers As per working hours 48 Hours
Typing Centers As per working hours 48 Hours
Service Journey
Obtaining service information The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request Through the website/application Through customer happiness centers Through the Typing Centers
  • Access to the smart services system (digital identity or user name).
  • Search for the service you want to apply for.
  • Fill in the application data, where applicable
  • Pay the service fee (if any)
  • Visit the nearest Customer Happiness Center,
  • Get an Queue ticket and wait.
  • Submission of the application fulfilling all conditions and documents (if any) to the customer service employee
  • Pay the service fee (if any)
  • Visit the nearest Typing  Center,
  • Get an Queue ticket and wait.
  • Submission of the application fulfilling all conditions and documents (if any) to the customer service employee
  • Pay the service fee (if any)
Communication During the Process
  • A text message or email stating the creation/developments of the order
  • Not Applicable
  • A text message or email stating the creation/developments of the order
Getting the Service
  • Receive Notification of Fine Waver
  • Receive Notification of Fine Waver
  • Receive Notification of Fine Waver
Inquiries and complaints
Channel Availability
Social Media: ICA_Help & Facebook Twitter 7/24
Email: Contactus@icp.gov.ae via website available  7/24
Website: www.icp.gov.ae
 7/24
Ask Hamad/chatbot via website available  7/24
Call Center: 6005222222 7/24v
FAQ

To view FAQ click here

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