| Conditions for obtaining the service | Customers must follow the instructions and requirements sent to them during the course of the transaction in order to avoid canceling the activation of the request
Must be a UAE National added to a Family Book |
| Service Limitation | The service is required to be provided by the concerned person only. |
| The time to obtain the service |
within 48 |
| Associated Service Package |
Not Applicable |
| Amendment Type | Add New Born | Add Wife | Remove Due to Divorce | Remove Due to Death | Amend Name |
| Documents |
|
|
|
|
|
| Important Notes | The marriage contract is required in case of First-born of a wife who is not added in the family book, if the wife is a UAE citizen then it’s required to add her to the family book before adding the new born, if she is non-UAE citizen then adding her to the family book is optional.
If the child was born outside the country, the birth certificate shall be replaced to be issued by the competent official authorities in the country. |
If the marriage is outside the country, the contract must be duly certified, and the marriage continuity must be brought from within the country.
In the event that more than a year has passed since the date of the marriage contract within the country, a marriage continuity must be brought. In the event that the husband does not work, a state acknowledgment of non-working shall be brought from the court. |
The family book is updated electorally. | In the case of death outside the country, the death certificate issued from abroad shall be replaced by a death certificate issued by the official authorities in the country.
Nationality documents are handed over upon striking off the family book. |
The applicant must be unmarried or married and his children are minors.
The modification is for the first name only, and compound nouns are included in this meaning. That the name does not match the common names in the country. |
| Fees | No Service Fees | No Service Fees | No Service Fees | No Service Fees | No Service Fees |
| Refundable fees | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not Applicable |
| Service Channel | Service channel availability | Time to complete the service after its requirements are completed |
| Smart Services System (Website) | 7 / 24 | 48hr |
| Mobile App | 7 / 24 | 48hr |
Only in Special Cases
| Service Channel | Service channel availability | Service time and waiting in the center | Time to complete the service after its requirements are completed |
| Customer Happiness Centers | As per working hours | Waiting 10m – Transaction 7m | 24hours |
| Obtaining service information | The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority | ||
| Submit a service request | Through the website/Mobile application | Through customer happiness centers | Through the Typing Centers |
|
|
|
|
| Communication During the Process |
|
|
|
| Getting the Service |
|
|
|
| Channel | Availability |
| Social Media: ICA_Help & Facebook Twitter | 7/24 |
| Email: Contactus@icp.gov.ae | via website available 7/24 |
| Website: www.icp.gov.ae |
7/24 |
| Ask Hamad/chatbot | via website available 7/24 |
| Call Center: 6005222222 | 7/24 |
To view FAQ click here
Post Your Comment