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Virtual Tour

Page last updated on : 18/03/2024 - 11:25 am

Cancel Establishment Card

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Applies to
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QR Code for Cancel Establishment Card

A service through which the card of government and private establishments operating in free zones is cancelled

Step 2

Submit the application and pay the fees

Step 3

Cancel the establishment card

ICP Sustainability Efforts

General Information on Service
Structure and type of service Supplementary/Procedural
Linked to Service  Linked to Passport Issuance
Linked to Bundle Not Applicable
Service Information
Conditions for obtaining the service
  • Providing a valid commercial license for the facility owner
  • Requires payment of fines and liquidation of workers.
  • Customers must follow the instructions and requirements sent to them during the transaction to avoid deactivating the order
Service Limitation The establishment card is canceled electronically 48 hours after receiving and accepting the service request that meets the conditions
The time to obtain the service
 Not Applicable
Service Requirements and Fees
Required Documents · A copy of the canceled commercial license for the private sector.
Fees  Request fee 50 AED

Electronic services fees are 100 AED


Refundable Fees Not applicable
Notes The electronic card is canceled automatically
Service Channels
Service Channel Service channel availability Time to complete the service after its requirements are completed
Smart Services System (Website) 7 / 24 48hr
Service Journey
Obtaining service information The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request Through the website/application Through customer happiness centers Through the Typing Centers
  • Access to the smart services system (digital identity or user name).
  • Search for the service you want to apply for.
  • Fill in the application data, where applicable
  • Pay the service fee (if any)
  • Not Applicable
  • Visit the nearest Typing Center,
    Get an automated turn ticket and wait.
  • Submission of the application fulfilling all conditions and documents (if any) to the customer service employee
  • Pay the service fee (if any)
Communication During the Process
  • A text message or email stating the creation/developments of the order
  • Not Applicable
  • A text message or email stating the creation/developments of the order
Getting the Service
  • Obtain of service outputs through the electronic system
  • Not Applicable
  • Obtain of service outputs through the electronic system
Inquiries and complaints
Channel Availability
Social Media: ICPUAE_Help & Facebook Twitter  7/24
Email: via website available  7/24
Ask Hamad/chatbot via website available  7/24
Call Center: 6005222222 7/24
Customer Voice Portal Click HERE via website available  7/24
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