“Identity and Citizenship” innovates with 6 initiatives designed to make senior citizens happy

As part of its plan to promote social responsibility, and based on the national policy of senior citizens’ rights, the Federal Authority for Identity, Citizenship, Customs and Port Security, represented by the Department of Customer Happiness, organized the “Senior Citizens’ Rights” initiative to raise awareness about the rights of senior citizens to get priority in receiving services and completing the transactions provided by the Authority to the category of senior citizens.

The ” Senior Citizens’ Rights” initiative included publishing all the initiatives and facilities provided by the Authority to senior citizens on the screens of customer happiness centers all over the country, with the aim of introducing customers to the category of senior citizens.

The Authority laid out and implemented 6 initiatives to make senior citizens happy in appreciation of their efforts and giving as a service to the country. The initiatives consisted in providing dedicated parking spaces for senior citizens in customer happiness centers, giving them priority access to services, in addition to providing dedicated offices in the front row to serve them once they reach any of the customer happiness centers all over the country, and completing services in the car parking in some centers, cancellation of fines for delaying identity card renewal, and exemption from re-taking fingerprints upon renewal.