Directors of registration centers hold regular meetings with customers in February

The directors of the Emirates Identity Authority-affiliated registration centers held their regular meetings with a number of customers across the UAE in February as part of the Emirates Identity Authority’s ongoing keenness on communicating with the public and getting familiar with their needs and suggestions with the aim of reaching the highest degrees of customer satisfaction.

The meetings discussed the customers’ viewpoints with respect to upgrading the services provided by the Emirates Identity Authority and how to develop them. They also discussed the customers’ suggestions as regards the performance and efficiency of call centers, the distribution of the Emirates Identity Authority’s branches across the UAE and the capacity of centers to receive customers.

The Emirates Identity Authority clarified that these regular meetings between the directors of registration centers and customers came as part of an initiative launched by the Higher Management of the Emirates Identity Authority in early 2012 to be closely familiar with the customers’ remarks and recommendations related to upgrading the services provided to them.

The Emirates Identity Authority formed a committee to track the customers’ remarks and study their recommendations before submitting a monthly report to the Higher Management Committee at the Emirates Identity Authority, where these remarks and recommendations would be discussed together with the measures taken in this connection based on the Emirates Identity Authority’s keenness on earning customer satisfaction.