Usrati

About Usrati

Usrati is a proactive government program affiliated with the Federal Authority for Identity, Citizenship, Customs, and Port Security. It was developed by the Telecommunications and Digital Government Regulatory Authority in collaboration with various federal and local entities. This first-of-its-kind initiative aims to provide a wide range of family services proactively, supporting sound education and ensuring family needs are met.

In its current phase, the Usrati package offers citizens a range of proactive services reflecting the true concept of quality of life. These services are provided without request and include:

• Documenting marriage contracts
• Issuing or updating family data
• Marriage grants
• Salary, land, and property data
• Housing support
• Pregnancy and medical review appointments
• Vaccination appointments
• School seat reservations

This package underscores the Authority’s commitment to swiftly responding to the wise leadership’s directives to develop and provide services proactively without request, thereby enhancing citizens’ happiness and improving their quality of life. It embodies the principles of the UAE Government’s Future Services Promise and aligns with the strategic vision for government services in the UAE. Additionally, it supports the goals of UAE Vision 2031 and the UAE Centennial 2071, boosting the country’s leadership and competitiveness in government services both regionally and globally.

Objectives of the Package

The package aims to offer a range of diverse proactive services to citizens planning to marry, starting from documenting the marriage contract to issuing new family data. It also includes housing support services, childbirth, and reserving school seats, all proactively provided without requiring any service requests or document uploads.

Usrati is an exemplary model of a new generation of proactive government services, providing services to citizens through the Usrati platform as soon as they are due, without needing requests or filling out forms. This approach enhances citizens’ quality of life, saves them time and effort, increases their happiness, and fulfills their aspirations and dreams.

Service Phases

The service is proactive and triggered as soon as it is due, notifying users of the required services automatically. For example, upon marriage, the husband is notified with a link to the family data issuance service, requiring only the payment of service fees without any attachments.

Tracking your Transactions

• A feature has been provided to track the specific request for “Mabrook Ma Yak” on the Usrati platform. It can be accessed either through the following link: https://usrati.gov.ae/family/#/nbb/tracking
• Or by logging into the package and then clicking on the dashboard.

List of Services Related to the Package

• Downloading the marriage certificate
• Issuing/updating family data
• Applying for a marriage grant
• Mass weddings
• Applying for housing support
• Pregnancy care (coming soon)
• Mabrook Ma Yak
• Applying for paternity/maternity leave
• Applying for child allowance
• Child growth survey
• Applying for an educational seat for your child in public schools
• Child care (coming soon)