“Strategy and Future” organizes a workshop on the developed system of complaints

Strategy and Future Department in Federal Authority for Identity and Citizenship organized a workshop on the new system that it developed to receive complaints and observations, which is intended to be launched before the end of this year.

The workshop, which targeted the employees of customer happiness and coordinators of the system in the regional departments and customer happiness centers all over the State, included an explanation about the system features and mechanisms that regulate its work and how to receive complaints and observations and deal with it through it.

Major Jamal Al-Khateri, Director of Strategy and Future Department at ICA, gave a presentation on the system components and the its work steps. He invited the department coordinators to pay care about the customers’ complaints and to speed up their solution in order to improve their satisfaction and happiness at the best levels.