The Federal Authority for Identity, Citizenship, Customs and Port Security, represented by Khalifa Center for Customer Happiness in Abu Dhabi, received a delegation from Ajman Port and Customs Department, to discuss best practices related to services provided for customer happiness, within the framework of the criteria associated with Emirates Program for Excellence in Government Service, and to discuss aspects of common interest.
During the meeting, the delegation was briefed on the leading experience of the Authority in applying the human resources standards and the mechanisms for training service center employees and building their capacities according to best practices in order to improve performance, efficiency and service. The delegation also received an explanation of the operational work plans in the center. The meeting included a discussion of ways to enhance cooperation and joint coordination regarding initiatives and exchange of experiences and best practices.
The visit concluded with a field tour of the center’s facilities to look at the system of services that are provided in accordance with quality and efficiency standards in light of the determinants of Emirates Program for Excellence in Government Service.
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