Federal Authority for Identity and Citizenship (“ICA”) has affirmed that it is continuously working to develop and update the channels of service and communication that it provides to its customers to achieve one of its permanent strategic objectives, which is to improve the services provided to them and to get their satisfaction, and put a smile on their faces, and to achieve happiness for them.
ICA said in a report published by “Al-Ittihad” newspaper in its issue on last Friday that its customers can communicate with it and access its services through 15 channels including its call center, website, smart application, customer happiness centers, pages on social networking sites (Twitter, Twitter help page, Facebook, Instagram, YouTube), live chat (Ask Hamad), ID card status through ICA website, Innovative Ideas Bank, Self-service Kiosks, (Contact Us) and (Contact Director-General) services.
ICA affirmed its keenness, in the report, to enable its customers to communicate with it through various channels that facilitate their access to its services, provide their opinions, comments, suggestions and complaints about them in ways they prefer, to ensure the provision of easy and accessible services to them.
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