The General Directorate of Residency and Foreigners Affairs (GDRFA)- Dubai launched a training program for 700 employees at Amer centers through its smart platform “Ithra” for continuous learning. Aim of the program is to raise and develop the skills and capabilities of staff members in the field of customer service to ensure continuous excellence in providing services that boost the business efficiency and assure customers happiness.
Brigadier General Dr. Ali Ajif Al Zaabi, Acting Assistant Director General of the Human and Financial Resources Sector and Legal Adviser at GDRFA said that the GDRFA – Dubai has been working on harnessing all human and financial capabilities that contribute to developing and enhancing the efficiency of human cadres and providing opportunities for career growth via skill enhancement according to the highest standards. This program is to ensure the services quality provided in a manner befitting the stature of the United Arab Emirates, thus elevating the quality of life, and achieving the highest levels of happiness for customers.
For his part, Major Salem bin Ali, Director of Amer Happiness Customers Department, said that the happiness of employees and customers comes at the forefront of the Dubai GDRFA priorities by providing quality programs and initiatives for front-row employees. Such an endeavor has contributed greatly to creating a happy and positive work environment and an increase in productivity, thus achieving customer happiness, and facilitating the life style of the community members.
Some 700 service employees were employed by Amer centers and were divided into 15 groups. The program incorporates a set of axes that aim to raise the skills of the employees at Amer centers with respect to the Dubai Residency services represented in the entry and residence procedures, in addition to providing their personnel with the necessary skills and experience on how to deal with customers.
The program also includes activities and open discussions to identify all the challenges and errors that the service employee may encounter in a bid to find out solutions in order to develop the procedures for providing the best service, Major Bin Ali added.
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