The Federal Authority for Identity and Citizenship denied the rumors circulated by others via mobile phones applications and social networking sites about FAIC’s revision of fees for services provided to customers.
FAIC confirmed that the fees charged to its services, whether issuance, renewal or replacement of Emirates ID card, are determined by the two Cabinet Decrees No. (14) of 2005 and No. (25) of 2011, which include determining the registration fees and issuance of the Emirates ID cards for UAE nationals and GCC nationals, With a validity of 5 years against amount of AED 100, while the validity of the Emirates ID card is limited to residents with the number of residence years, and the issuance fee is amounted AED 100 for each year or part of the year, plus the electronic form fee of AED 70, which is paid at the printing offices, and AED 40 if the application is submitted via FAIC’s website or through its smart application.
FAIC explained that the fees for renewing the Emirates ID card for all categories of customers are the same as the issuance fees, while the fees for the extraction of a replacement is AED 300 in case of losing the Emirates ID card, and AED 150 as a replacement fees when you want to modify the printed data, plus the fees to fill out the form according to the channel through which the customer applies for getting the service.
FAIC said that it does not charge any fees for applying for exemption from delay fines, nor for requests for exemption from service fees for social security customers, people of determination, autistic patients and the elder people (over 70 years).
FAIC called on the customers not to pay attention to the rumors, stressing that the announcement of any amendments in its procedures or services can be done only through the official channels and through its website or through the local media.
FAIC called on customers to take the information from their official sources and not to fall victim to irresponsible publications and to communicate with it through its own channels of communication, whether through the call center on (600530003), through its pages on social networking sites, or via (Live Chat) service, which is available on its website, as well as its customer happiness centers located all over UAE.
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