Emirates ID’s Higher Management Committee discusses Guide to Quality Government Services

H.E. Dr. Eng. Ali Mohamed Al Khouri, Emirates ID Director General, has instructed all concerned departments and sections to keep developing the service system as per the world’s most prestigious customer service standards.

He underlined the Emirates Identity Authority’s keenness and diligence to provide the world’s most prestigious and distinguished services for all customers in line with the Emirates Identity Authority’s vision and strategic plan 2010-2013, which places customers on top of its priorities.

While chairing the regular meeting of the Emirates Identity Authority’s Higher Management Committee, which was attended by the executive directors and a number of managers, Al Khouri called for workshops and dialogue sessions to be held for all the Emirates Identity Authority’s staff, particularly registration center employees and those who are in direct contact with the Emirates Identity Authority’s customers, during which the components of the Guide to Quality Government Services would be explained and the employees’ degree of awareness would be enhanced through the latest customer service concepts and techniques.

Al Khouri reiterated his call on all executive directors, managers and directors of registration centers to track performance in the different Emirates Identity Authority’s departments, centers and sections with the aim of identifying and hence enhancing the points of strength while dealing consciously with all the challenges and making the plans necessary for overcoming them.

Meanwhile, the Higher Management Committee was briefed on a presentation by the Strategic Backup Office on the new system of the call center, which was operated on a test basis nearly a week ago and is expected to be officially launched by the beginning of next year.

The Higher Management Committee urged all registration center employees to continue to enhance customer service concepts and exert all the efforts required to meet the needs of applicants and customers.

The committee called on the employees to deal cordially and sincerely with the public as these positive practices are in line with the Emirates Identity Authority’s strategy, vision, mission and vital values and contribute to enhancing customer satisfaction.

The committee also discussed a number of agenda topics for which the appropriate decisions and recommendations were made.