The UAE eGovernment Employee Knowledge Management Development Conference has stressed the necessity for employees to be armed with science and knowledge, these being the only and lasting powerful weapon in this life, and to develop corporate performance continually based on an organized and sustainable effort for supporting and improving the knowledge environment inside the organization, building an environment that encourages knowledge to be sought, obtained and optimally exploited for the achievement of the organization’s objectives, and also building the technological and working mechanisms as required to spread the concept of knowledge by evaluating and enriching it and facilitating its exchange for reaching effective decisions that will contribute to achieving the organization’s objectives. The conference also stressed the necessity to seek a distinguished and educated organization capable of taking effective and prompt decision based on instant and documented information.
Adopting the slogan of “ID and Updated Information Culture” for the second time, the two-day conference, held under the sponsorship of the “Emirates Identity Authority”, recommended that knowledge be documented and spread among all employees for optimal utilization of intellectual capital in the decision-taking process and that it is necessary to prepare electronic employees before entering into projects for conversion into electronic organization.
The conference highlighted the necessity for training and qualifying employees to complete their work through the available electronic means. This necessitates conferences and training courses to be held for the employees or the employees to be qualified while on duty. This also necessitates relevant, updated and convenient information to be spread and circulated among employees, concerned entities and other government organizations to build confidence, extend bridges of co-operation and conserve a supporting work environment through encouraging distinguished performance at the individual and corporate levels. The conference also stressed the necessity for strengthening the employees’ capability to assume more powers and responsibilities for taking decisions, improving operations in line with the customers’ desire, achieving the organization’s results, understanding the knowledge management requirements and preparing a sound strategy for managing and improving knowledge sources.
The conference, which was organized by Datamatix, a national IT company, was attended by around 150 employees and administrators from GCC government and private organizations with the participation of an elite group of regional and international speakers.
The conference aimed at familiarizing employees and administrators with the technological changes, eTransformation, strategic planning and corporate performance under the challenges posed by the competitive globalization to government organizations and business sector. This necessitates unified strategic steps to be promptly taken to develop the mechanism of modern strategic administrative thinking in addition to an endeavor to develop the methods of work at departments and provide the best online services in an age, which is marked by fast flow of information, high quality services in government projects and electronic transactions and consequently the ability to compete and achieve the aspirations of this society for better communication using the latest methods and for contribution to developing the work of organizations as per the international standards that keep pace with the spirit of the age.
On its second day the conference discussed a topic titled “eManagement and eTransformation” where Waheed Al Balushi, eServices Director at Labour Market Regulatory Authority, Kingdom of Bahrain, presented a working paper about planning strategies and implementation mechanisms in which he talked about a number of points including the government’s mechanism of work, eServices, procedure engineering, comprehensive administrative processes, measurement of corporate performance, information security strategies, development and designing of websites, document management, electronic archiving and legal requirements.
Later, Ibrahim Ahmed Al Badawi, Strategic Planning Specialist at the Emirates eGovernment, spoke about knowledge management and technological knowledge strategies. He talked about the concept of social communication, cultural, institutional and professional change, work progress system in government organizations and departments, employee’s role in supporting the eTransformation strategy, administrative supervision of the management of eTransformation projects and how to deal with the electronic system, regulations and applications.
The conference stressed the necessity for providing a work environment for the employees’ objectives to be achieved in line with the organization’s objectives. It also called for devising and applying accurate, effective, fair and transparent methods for evaluating the employee’s performance levels, which should reflect on the employees’ satisfaction. In addition, the conference called for focusing on prevention strategies, modern information security orientations, methods of qualification of employees in information security from the administrative viewpoint. The conference underscored the need to raise the level of security and privacy of data and information between departments and employees and to provide a convenient work environment for creativity, education, development and change which would contribute to the welfare of employees and ensure they are satisfied and motivated. Moreover, the conference called for supporting the employee’s sponsorship programs to help increase employee retention and attraction of qualified employees by meeting the organization’s needs for the required manpower and retaining the existing employees in the organization.
The conference stressed the necessity to reconsider all legal rules, particularly labor relations, to help trust all relation regulating decisions inside the organization. It also stressed the necessity to devise criteria for selecting and retaining a leader through a map or information bank about administrative leaders and the most eligible one for the post of leader. In addition, the conference called for employing information technology to support and build a positive culture in all the organization’s employees and also for building the culture of dealing and eTransformation strategies in all the employees of government organizations. It also called for rehabilitation of employees by means of internal and external scholarships to attain higher qualifications and diverse use of modern technologies in administrative information systems.
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