The Emirates Identity Authority has stressed its keenness on developing its service system as part of its commitment to the general concepts of its new strategy, which places customers on top of its priorities.
In a press release the Emirates Identity Authority has reiterated its keenness and endeavor to provide qualitative and excellent services to all customers in line with its integrated service system, which starts from the typing offices and ends with the customers receiving their ID cards after their registration in the Emirates Identity Authority-affiliated registration centers has been completed.
The Emirates Identity Authority expressed its deep thanks for and appreciation of all the customers who interacted with the Emirates Identity Authority’s strategy and the new registration plan emanating from it by registering in ID cards and population register based on their belief in the value and importance of the ID card.
The Emirates Identity Authority said it understood a number of remarks received from customers and dealt with by the mass media with respect to the delay in receiving ID cards, this being one of the most outstanding challenges facing the Emirates Identity Authority under the growing rise in the number of registrants, which was accompanied by the increase in the production capacity of printed cards of 12,000 cards per day.
The Emirates Identity Authority explained that ID cards take three days to be printed– if the given data are accurate and correct – and are subsequently sent to specialized courier companies within three days at the latest based on the Emirates Identity Authority’s keenness on not accumulating cards and its interest in delivering ID cards to their respective owners as soon as possible.
The Emirates Identity Authority stated that a large number of cases of late arrival of ID cards to their respective owners are mainly due to erroneous telephone numbers and inaccurate personal data given on the eForms, particularly with respect to the customers’ domiciles.
Meanwhile, the Emirates Identity Authority reiterated its former assurances that it does not impose any fee on customers in return for the ID card delivery service and that the AED70 paid by customers in the offices when filling out their eForms represents the fees of a number of services provided to customers; namely, eForm fee, verification service fees, fees of the typing offices that fill out the form and delivery fees.
The Emirates Identity Authority explained that coding and fixing these fees is based on its ongoing keenness on protecting customers, noting that the Emirates Identity Authority had banned a number of typing offices from filling out eForms owing to their exploitation of customers’ conditions and their collection of other than the fees already coded and fixed by the Emirates Identity Authority.
The Emirates Identity Authority pointed out that the delivery fees paid by customers amount to AED10 and come under the fees paid to the company in charge of carrying out the eForm project, noting that the financial burdens borne by the Emirates Identity Authority against their contracts with courier companies are bigger than the AED10.
The Emirates Identity Authority explained that customers pay the same fees whether they receive their ID cards through Empost or Emirates Post. It pointed out that once sorted out, ID cards are distributed to courier companies randomly, taking into consideration that distribution of ID cards should be in line with the daily capacity of each courier company.
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