The Emirates Identity Authority has started conducting the preliminary study of a project for ID cards to be printed and delivered to their respective owners inside its registration centers across the UAE. This comes as part of the Emirates Identity Authority’s bid to focus its efforts in the current stage to finding radical solutions for ID cards to be issued and delivered to owners as soon as possible by increasing the efficiency of procedures so as to meet the customers’ needs and expectations.
During its regular meeting yesterday (Tuesday), which was chaired by H.E. Dr. Eng. Ali Mohamed Al Khouri, Emirates ID Director General, the Higher Management Committee at the Emirates Identity Authority highlighted its keenness on developing and upgrading its services and finding the means that would help boost the Emirates Identity Authority’s competitiveness in terms of the services provided to the public at the level of the service sectors in the UAE.
The Emirates Identity Authority also announced its intention to apply the “dual appointment” system for registration in the population register and ID card at its centers across the UAE. The move is aimed at maintaining high registration rates in July and August and ensuring that the capacity of these centers is fully utilized.
The Higher Management Committee discussed boosting co-ordination between the Emirates Identity Authority and the company assigned to carry out the e-form project in the field of the prior appointment system so that the company would undertake that the appointments set by the Emirates Identity Authority would be daily sent to customers. The committee also proposed that a dedicated team be formed for managing appointments according to this mechanism, thereby ensuring the harmony of work and pave the way for its success.
The committee called on all its departments to co-ordinate with the Media Department at the Emirates Identity Authority before any new services are launched so as to ensure that customers would be informed of these services well in advance of their official launch.
Meanwhile, the committee stressed the necessity to speed up developing the transaction status inquiry service through the Emirates Identity Authority’s website and to introduce new communication channels such as the interactive voice response.
The committee also highlighted the necessity for the leaves of the Emirates Identity Authority’s employees, particularly those working in registration centers and internal verification offices, to be regulated in the two coming months for the purpose of ensuring the continuity of work and maintaining the high registration rates.
In addition, the committee stressed the necessity for the Emirates Identity Authority’s quarterly performance indicators to be submitted as per the time line set for them together with all the required documents that support these indicators. It also called for tracking the performance of the Emirates Identity Authority’s verification offices and updating and tracking the key indicators of the employees at these offices regularly with the aim of ensuring the efficiency of their role and upgrading their performance.
Post Your Comment