EIDA’s Customer Happiness Center annexed to the Preventive Medicine Center at Mussafah organized a workshop for its staff titled “Skills of Dealing with Customers” in order to promote their abilities to deal with different types of customers and to tell them the appropriate ways tounderstand their behaviors.
The workshop, which was supervised by Fares Al-Rissi, the Center Supervisor, included informing participants about the basic skills to manage the distinguished service, the mechanisms to identify the needs of customers and their requirements, and the qualities that shall be provided in the service provider, as well as informing participants about the basic principles in providing services to customers, in order to make them happy and satisfied and put a smile on their faces.
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