As many as 351 employees from the Emirates Identity Authority have participated in the training courses of the Emirates Distinguished Government Service Program as part of the Emirates Identity Authority’s keenness on upgrading its services and developing its techniques in line with the unified criteria of the program.
The employees benefited from 25 training courses of the training program, which was recently organized by the Ministry of Cabinet Affairs for the employees of the federal government customer service centers. These training courses saw the participation of the Emirates Identity Authority’s employees in Dubai and the other emirates.
More 244 Emirates Identity Authority employees from Abu Dhabi are scheduled to take part in new training courses during the first quarter of this year. These employees are divided into 10 groups.
The Emirates Identity Authority’s participation in this training program is aimed at enhancing the capabilities of its employees and developing its services in line with the Government Service Development Guide, which was recently launched by the Ministry of Cabinet Affairs, enabling it to get familiar with its customers’ needs, opinions and comments on the way the available services are provided, whether personally, by phone or via its website, for the purpose of achieving higher customer satisfaction scores.
By virtue of its participation in these training courses, the Emirates Identity Authority aims at benefiting from the initiatives of the UAE Cabinet Office, particularly the initiative of the Emirates Government Service Excellence Team, which was formed earlier, enabling the Emirates Identity Authority to upgrade its services and promote the distinguished government service culture by transferring expertise to all its employees through using the advanced qualification and training methods.
The training courses, which around 5,000 employees from the federal government organizations participated in, included training workshops that focused on promoting the culture of quality in serving customers, while responding fast to their needs and giving them heartily welcome. The training also focused on the element of quality, correct data and precise procedures.
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