Local, Regional and International Awards - Federal Authority for Identity, Citizenship, Customs & Port Security

Awards

Certificate Image	Certificate Name	About the Certificate	Year
	Best smart app	The Federal Authority for Identity, Citizenship, Customs and Ports Security won the Platinum Award for the best smart application for the best electronic and smart services category in the region, according to the criteria approved for the award organized by the International Excellence Awards Foundation based in the United States of America. Distinguished by innovative features, emerging technology elements and artificial intelligence from ease of use, simplicity of design, comprehensiveness of the content of service cards and interactive screens with the various components of the application, as well as through the digital identity entry UAE PASS, in which security and protection standards were used according to the highest international standards to access services with ease It is for all segments of society, including the people of determination.	2022
	Best Practices in Government Communication	The Federal Authority won the Sharjah Government Communication Award in the category of best practices in government communication for the year 2021, for the file: “The Population Register and Identity Card Program.” The program is a pioneering national project that falls within the important development plans in the UAE. Sustainable development and development in all aspects of life, in addition to being one of the most important digital government projects. The authority has succeeded in applying best practices at the level of internal and external communication, and its communication plan directed to all segments of society to achieve excellence in government communication, and to disseminate and enhance the concepts of quality performance, leading to building a distinguished system of government communication to improve institutional reputation.	2021

ACI Award	The Federal Authority for Identity and Citizenship won the award for the best results in the world in the satisfaction of travelers arriving at the smart gates for the year 2019.	2019
ACI Award	The Federal Authority for Identity and Citizenship ranked second in the world in passport procedures for arriving travelers for the year 2019.	2019
ACI Award	The Federal Authority for Identity and Citizenship won the award for achieving goals related to waiting time for passengers in queues through indicators of the agreement on the level of service provision and the quality of airport services for the year 2019.	2019
360 Challenge Award for Complaint System	The Federal Authority for Identity and Citizenship won the Prime Minister’s Award for the Distinguished Entity in the 360 Challenge to the Complaints System for the year 2019.	2019
Best Federal Entity Award in Service Centers Classification	The Federal Authority for Identity and Citizenship won the award for the best federal entity in the field of classification of service centers, in the fifth cycle of the Mohammed bin Rashid Award for Excellence in Governmental Performance within the Sheikh Khalifa Government Excellence Program	2019
Best Service Provider Award	The Federal Authority for Identity and Citizenship won the award for the best federal entity in the field of service provision, in the fifth cycle of the Mohammed bin Rashid Award for Excellence in Governmental Performance within the Sheikh Khalifa Government Excellence Program.	2019
Best Joint Government Service Award – Mabrouk Ma Yak	The Federal Authority for Identity and Citizenship won the award for the best joint government service – Mabrouk Ma Yak, in the fifth cycle of the Mohammed bin Rashid Award for Excellence in Governmental Performance within the Sheikh Khalifa Government Excellence Program.	2019
Best Service Center Award	The Ras Al Khaimah Customer Happiness Center at the Federal Authority for Identity and Citizenship won the Best Service Center Award for 2019, which is awarded by the International Stevie Award.	2019
Best CEO Award	His Excellency Brigadier Khamis Mohammed Al Kaabi – Executive Director of Support Services Affairs at the Federal Authority for Identity and Citizenship, won the Best Executive Director Award for the year 2019 granted by the International Stevie Award.	2019
Best Website Award	The website of the Federal Authority for Identity and Citizenship won the award for the best website for the year 2019, which is granted by the International Stevie Award.	2019

Best Management Team Award	The Residency and Foreigners Affairs Team – Ras Al Khaimah at the Federal Authority for Identity and Citizenship won the Best Administrative Team Award – for the world 2019, awarded by the International Stevie Award	2019
Application Security Project of the Year Award	The Federal Authority for Identity and Citizenship won the “Application Security Project of the Year” award, as part of the annual F5 Dubai Forum 2018, which was organized by F5 Networks, a global company specialized in the field of application and network security in Dubai, in appreciation of the authority’s innovations in using best practices to protect its internal and published applications.	2018
Excellence Award for Arab Government Achievements 2016-2017	The Federal Authority for Identity and Citizenship won the Excellence Award for Arab Government Achievements 2016-2017, granted by the Academy of Excellence Awards in the Arab Region, for the services provided by the authority through its digital certification portal, and in appreciation of its role in developing infrastructure projects that support the transformation of the public services it provides. Public and private sector institutions in the country to electronic and smart services	2017
The Emirates Human Resources Award for the most improved federal entity 2016	The Federal Authority for Identity and Citizenship won the award for the most improved federal entity in human resources results for the third cycle of the “Emirates Award for Human Resources in the Federal Government”.	2016
Best Federal Entity Award in Service Centers Classification	The Federal Authority for Identity and Citizenship won the award for the best federal entity in the field of classification of service centers, in the fourth cycle of the Mohammed bin Rashid Government Excellence Award 2016 within the Sheikh Khalifa Government Excellence Program.	2016
United Nations Public Service Award	The Federal Authority for Identity and Citizenship has won the United Nations Public Service Award (2015), in recognition of its achievements in developing infrastructure projects that support the transformation of public services provided by public and private sector institutions in the country into electronic services, especially the completion of the digital certification center project.	2015
Golden Shield of Excellence in Green Applications 2015	The Federal Authority for Identity and Citizenship won the Golden Shield of Excellence in the field of adopting green applications, granted by the Arab Organization for Social Responsibility, in appreciation of the authority’s efforts in reducing the environmental impacts of its operations and service activities and transforming all its operations and facilities to meet global standards of sustainability.	2015

United Nations Public Service Award	The Federal Authority for Identity and Citizenship has won the United Nations Public Service Award (2015), in recognition of its achievements in developing infrastructure projects that support the transformation of public services provided by public and private sector institutions in the country into electronic services, especially the completion of the digital certification center project.	2015
Golden Excellence Shield for Smart Buildings	The Federal Authority for Identity and Citizenship won a high-level award from the Arab Organization for Social Responsibility, the Golden Shield of Excellence for Smart Buildings – the category of government bodies, which is the first award of its kind at the level of the Arab region allocated to ministries, government and semi-governmental official departments and official bodies.	2014
Distinguished Federal Entity in the Field of Work Teams (Technical Team) – Digital Certification Center	The Federal Authority for Identity and Citizenship won the Distinguished Federal Entity Award in the Field of Work Teams (Technical Team) – Digital Certification Center from the “Mohammed bin Rashid Award for Excellence in Government Performance” in its third session 2014 within the “Sheikh Khalifa Government Excellence Program”.	2014
Distinguished Federal Entity in the Field of Knowledge Management	The Federal Authority for Identity and Citizenship won the Distinguished Federal Entity Award in the Field of Knowledge Management from the “Mohammed bin Rashid Award for Excellence in Governmental Performance” in its third session 2014 within the “Sheikh Khalifa Government Excellence Program”.	2014
Distinguished Federal Entity in the Field of Human Resources	The Federal Authority for Identity and Citizenship won the Distinguished Federal Entity Award in the field of human resources from the “Mohammed bin Rashid Award for Excellence in Governmental Performance” in its third session 2014 within the “Sheikh Khalifa Government Excellence Program”.	2014
Distinguished Federal Entity in Service Provision	The Federal Authority for Identity and Citizenship won the Distinguished Federal Entity Award in the Field of Service Delivery from the “Mohammed bin Rashid Award for Excellence in Governmental Performance” in its third session 2014 within the “Sheikh Khalifa Government Excellence Program”	2014
Distinguished Federal Entity More than 900 employees	The Federal Authority for Identity and Citizenship won the Distinguished Federal Entity Award “more than 900 employees” from the “Mohammed bin Rashid Award for Excellence in Governmental Performance” in its third session 2014 within the “Sheikh Khalifa Government Excellence Program”.	2014
Ten Years of Excellence and Leadership Award in Identity Management	The Federal Authority for Identity and Citizenship won the “Ten Years of Excellence and Leadership in Identity Management” award during the 2014 Middle East Cards and Electronic Payments Conference and Exhibition.	2014
Dubai Appreciation Award for Human Development	The Federal Authority for Identity and Citizenship won the (Dubai Appreciation Award for Human Development) for the 2013 session, at the 20th annual ceremony for the distribution of “Excellence Awards for the Business Sector”.	2014
Leadership Shield in the “Arab E-Government Award”	The Federal Authority for Identity and Citizenship won the Leadership in Electronic Transactions Award granted by the Academy of Excellence Awards in the Arab Region, within the Arab e-Government Shield Award, in appreciation of the authority’s efforts and initiatives that support projects for the transformation towards smart government in the country	2014

Summit Creativity Award	The Federal Authority for Identity and Citizenship won the Summit Creative Award in the category of the best distinguished government website in leadership and development of digital content and knowledge information.	2014
Award for “Best Execution of a Gulf Federal Strategic Project”	The Federal Authority for Identity and Citizenship won the “Best Implementation of a Federal Strategic Project at the Level of the Cooperation Council for the Arab States of the Gulf” award for 2014, granted by the International Financial Journal (IFM), in appreciation of the authority’s global and unprecedented achievements in enabling the use of the “smart” identity card in transactions. Finance and banking.	2014
International Business Award	The Federal Authority for Identity and Citizenship has won the International Business Award (BIZZ) for the year 2014, one of the World Confederation of Business Awards granted annually to leading organizations in the sectors of knowledge, security and digital economy.	2014
Award for “Best Information Technology Department”	The Federal Authority for Identity and Citizenship won the “Best Information Technology Department” award at the level of the Gulf and the Middle East for the year 2014, granted by the “Arab Computer Network for IT Industry Professionals” for leading institutions contributing to the support and development of information technology and the advancement of the digital environment	2014
SESAMES Excellence Award 2014 for the category “E-Government Identity”	The Federal Authority for Identity and Citizenship won the 2014 SESAMES Award for the “Identity and e-Government” category within the “Cartes Secure Communications” exhibition, in recognition of its excellence and distinction in the field of identifying identities based on the “smart” identity card issued by it, which facilitates the provision of e-government services in various fields	2014
2014 International Finance Magazine (IFM) Award	The Emirates Identity Authority received two awards from the International Finance Magazine (IFM) for the year 2014 in the categories of “Best Implementation of a Strategic Federal Project in the GCC Countries” and “The Most Influential Federal Personality in the GCC Countries” in terms of contributing to the digital field. Social inclusion and the transition to e-government	2014
Best Environmental Practice Award in Ras Al Khaimah	The Federal Authority for Identity and Citizenship won first place in the third session (2014) of the best environmental practices initiative at the level of federal entities in the Emirate of Ras Al Khaimah, which is organized by the Environment Protection and Development Authority in the emirate, and in which various federal and local government sector institutions participate, as well as the hotel, banking and commercial centers sectors. .	2014
Sheikh Saqr Program for Governmental Excellence Award	The Federal Authority for Identity and Citizenship won the “Sheikh Saqr Program for Government Excellence” award in the distinguished federal unit category (outstanding center), within the ninth cycle of the Government Quality Award 2014, organized by the program. His Highness Sheikh Saud bin Saqr Al Qasimi, Supreme Council Member and Ruler of Ras Al Khaimah, honored The Federal Authority for Identity and Citizenship, which won this award for the third year in a row.	2014
Investors in human resources	The Federal Authority for Identity and Citizenship obtained the “Investors in Human Resources” specification, thus becoming the first (independent) federal entity in the country to obtain this global specification granted by the International “Investors in Human Resources Authority” of the British Committee for Employment and Skills.	2013
International Technology Award 2012	The Federal Authority for Identity and Citizenship won the 2012 World Technology Award, granted by the American World Record Academy, after its success in the academy’s assessment of the authority’s technological infrastructure.	2013

Sheikh Saqr Program for Governmental Excellence Award	The Federal Authority for Identity and Citizenship won the “Sheikh Saqr Program for Government Excellence” award for the category (Distinguished Federal Unit) within the Government Quality Award at its seventh session 2012, in a ceremony held at the Ras Al Khaimah University of Medicine and Health Sciences theater.	2013
“Platinum Technology for Quality” Award	The Federal Authority for Identity and Citizenship won the “Platinum Technology for Quality” award, which is granted annually by the International Practice Association, based in the French capital, Paris.	2013
Arab Organization for Social Responsibility Award and Tatweej Academy	The Federal Authority for Identity and Citizenship won the Arab Organization for Social Responsibility Award and the Tatweej Academy in the Quality and Excellence category.	2013
Best Strategic Facebook Page Award	The Federal Authority for Identity and Citizenship won the award for the best strategic Facebook page, which is granted by the Tatweej Academy.	2013
جائزة أفضل موقع إلكتروني حكومي عربي	Best Arab Government Website Award	2013
Gold Award for the best standard for measuring the performance of social networking pages	The Federal Authority for Identity and Citizenship has won the Gold Award for the best standard for measuring the performance of its pages on social networking sites, granted by the International Association for Communication Measurement and Evaluation (AMIC), in recognition of its constant quest to develop its performance and improve the level of its services to ensure the satisfaction of its customers through social media channels on Facebook. Twitter, and YouTube.	2013
Silver Award for Best Social Media Management	The Federal Authority for Identity and Citizenship won the Silver Award for the best management of social media pages in the government sector, granted by the International Association for Communication Measurement and Evaluation (AMIC), in appreciation of its keenness to employ electronic social media channels in serving its mission, vision and strategic objectives, introducing its services and procedures, and answering the inquiries of its customers. and resolve their complaints	2013
Leadership Shield in the “Arab E-Government Award”	The Federal Authority for Identity and Citizenship won the Leadership Shield for the category (websites award) granted by the Executive Committee of the Arab e-Government Shield Award, and organized by the Tatweej Academy for Excellence Awards in the Arab region.	2013
Quality Achievement Award	The Federal Authority for Identity and Citizenship won the 2013 Quality Achievements Awards, which are awarded annually by the Swiss-based European Association for Quality.	2013
Hamdan bin Zayed Award for Humanitarian Action 2013	His Highness Sheikh Hamdan bin Zayed Al Nahyan, representative of the ruler in the Western Region, honored the Federal Authority for Identity and Citizenship by granting it the Hamdan bin Zayed Prize for Humanitarian Work for the year 2013, during the award ceremony held at the Emirates Palace in Abu Dhabi.	2013

World Business Federation Award 2013	The Federal Authority for Identity and Citizenship won the International Business Award (BIZZ) for the year 2013, which is granted annually by the World Confederation of Business, in appreciation of the authority’s role in building a modern population database for the UAE that supports the simplification of services in the public and private sectors.	2013
Balanced Scorecard Hall of Fame Award	The Emirates Identity Authority has won the Balanced Scorecard Hall of Fame Award for Strategy Execution and Performance Management. Emirates ID is the first federal entity in the UAE to win such an international prestigious award which is considered the most important of its kind.	2013
Emirates ID wins Emirates Post’s ‘Best Strategic Partner’ Award	The Emirates Identity Authority has won the ‘Best Strategic Partner Award’ given by Emirates Post Group in recognition of the Authority’s effective contribution to developing services provided by the group and its keenness to bolster cooperation between the two sides aiming to allow the provision of quality customer service based on the highest level of standards.	2013
Golden Excellence Shield in Social Responsibility	The Federal Authority for Identity and Citizenship won the Golden Shield of Excellence in Social Responsibility, which is granted by the Arab Organization for Social Responsibility, in appreciation of the achievements made by the Authority in the fields of social responsibility service, and its contribution to the success of the “First Regional Forum for Social Responsibility” held in Dubai 2013.	2013
Emirates ID wins Sharjah’s ‘Best Social Media Site for Government Communication’ Award	The Emirates Identity Authority has won the Sharjah Government Communication Award in the category of “The Best Social Media site for Government Communication” in recognition of its distinguished efforts to achieve excellence in the government communication sector.	2013
Emirates ID wins Summit’s Best Government Website Excellence Award	The Emirates Identity Authority website has won the ‘Summit International Creative Award’ for the Best Government Website Excellence in Leadership and Development of Strategies for Digital Content and Cognitive Information. 1000 agencies from 9 countries across the globe competed for the award.	2013
Emirates ID Receives Customer Care Excellence Award in the Category of ICT	The Emirates Identity Authority has won the 8th Middle East Government and Business Customer Care Excellence Award in the ICT category. The Award is a recognition of Emirates ID’s success in providing high quality and efficient electronic services to its customers.	2013
The New Era Award for Technology, Quality and Innovation	The Emirates ID has won “The New Era Award for Technology, Quality, and Innovation”, which is granted by the Paris-based Other Ways Management and Consulting Association. Emirates ID was granted the award in appreciation of its efforts for keeping pace with the criteria of creativity, technological innovation, and quality, its keenness on achieving corporate excellence at all levels.	2012
Best ID Card Program Award	Emirates ID won the award of the Best Identification Program using ID Card in the Middle East for the 2nd time during the Digital ID World Middle East 2012 Conference and Exhibition held in Abu Dhabi in May 2012.	2012
Team Work Award	Emirates ID awarded the Distinguished Federal in the Team Work of “Emirates Award for Excellence in Government Performance” at its second session in 2012 under the “The Sheikh Khalifa Government Excellence program”.	2012

Services Providing Award	Emirates ID awarded the Distinguished Federal in services providing of “Emirates Award for Excellence in Government Performance” at its second session in 2012 under the “The Sheikh Khalifa Government Excellence program”.	2012
Institutional leadership Award	Emirates ID awarded the Distinguished Federal Authority in the field of institutional leadership of “Emirates Award for Excellence in Government Performance” at its second session in 2012 under the “The Sheikh Khalifa Government Excellence program”.	2012
The Distinguished Federal Award “less than 900 employees”	Emirates ID awarded the Distinguished Federal Authority “less than 900 employees” of “Emirates Award for Excellence in Government Performance” at its second session in 2012 under the “The Sheikh Khalifa Government Excellence program”.	2012
International Diamond Prize for Customer Satisfaction	Emirates ID has won the “International Diamond Prize for Customer Satisfaction” at The European Society for Quality Research – ESQR’s international convention held in Rome, Italy, June 2012 the prize was given by the European Society for Quality Research.	2012
Best criterion for measuring the performance of Social pages	Emirates ID has won the award of the “Best criterion for measuring performance in the government sector” of its pages on social networking sites. The award is one of the world’s most prestigious awards granted by the US-based (SNCR).	2012
Best ID Card Program Award	In the Digital ID World Middle East 2011 Conference and Exhibition held in Abu Dhabi in May 2011, the Emirates ID Card, the national Identification card in the UAE, won the award of the Best Identification Program using ID Card in the Middle East.	2011
Websites Shield	Emirates ID official website won the first-place award for “Government authorities category” in the seventh round of websites shield competition organized by Arab Academy for Internet Awards on June 27, 2011, amongst 600 Arab Governmental competing websites.	2011
The Best Application of Service Project Award	Emirates ID has won the award of the best application of service projects in the government sector. This award has been granted for Emirates ID strategic project “Digital ID” at the Awards Distribution Ceremony in its seventh round organized by Arab Computer Network of Information Technology Specialists on the sidelines of “GITEX 2011” held in Dubai.	2011
Dubai Human Development Appreciation Award	Emirates Identity Authority won the Dubai Human Development Appreciation Award 2011 in the 17th Business Excellence Awards Ceremony, which considered as an honor and reward for the distinguished efforts exerted by Emirates ID to enhance the abilities of the national workforce.	2011
Security Innovation Award	In October 2010, H.E. Dr. Eng. Ali Mohamed Al Khori, Emirates ID Director General, won the Security Innovation Award from the British Institute of Technology and E-commerce in recognition of his invaluable efforts in publishing specialized scientific papers in this field.	2010

Information Security Award

Emirates ID has won the Information Security Award 2007 from “Government Technology Awards” – Thailand. The Award was given as per the Emirates ID’s achievements for the Population Register project and the ID card project.

2007