Customer Happiness Center – Khalifa

Khalifa Customer Happiness Center is one of the main centers affiliated with the Federal Authority for Identity, Citizenship, Customs, and Port Security. It specializes in providing all services related to the UAE ID card. This specialization aims to offer an integrated and focused experience for customers seeking to complete their ID card transactions with ease and efficiency, within a professional service environment that ensures high-quality performance while saving time and effort. The center has been awarded a 5-star rating under the Global Star Rating System for Services issued by the Prime Minister’s Office, reflecting its commitment to the highest standards of quality, efficiency, and innovation in delivering government services.

• Male service department
• Female service department

ID Card Services

Issuance of ID Card
Available exclusively to UAE citizens and GCC citizens
Renewal of ID Card
Available exclusively to UAE citizens and GCC citizens
Replacement of ID Card
Available to all categories
Collection of Printed ID Card (Urgent Service)
Fingerprint Capture
Customer Service

Note:
An additional Urgent Service fee of AED 150 applies to transactions completed inside the center.

• Parking spaces for customers, females, People of Determination, diplomats, and senior citizens
• Restrooms for men, women, and People of Determination
• Prayer room for men and prayer room for women
• Food corner
• Children’s play area
• Digital services corner
• Knowledge corner