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The Federal Authority for Identity, Citizenship, Customs & Port Security was awarded a 5 star rating by the Global Star Rating System for Services on 19/11/2023
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The General Directorate of Identity and Foreigners Affairs – Abu Dhabi provides a comprehensive range of services to citizens and residents. It has received a 5-star rating in the UAE Program for Excellence in Government Services, the Global Star Rating System for Services approved by the Prime Minister’s Office, in the most recent evaluation cycle in 2022.
ID Card Services
Issuance of ID Card
Available exclusively to UAE citizens and citizens of the Gulf Cooperation Council (GCC) countries
Renewal of ID Card
Available exclusively to UAE citizens and citizens of the Gulf Cooperation Council (GCC) countries
Replacement of ID Card
Available to all categories
Collection of Printed ID Card (Urgent Service)
Biometric Fingerprint Capture
Customer Service
Note:
An additional urgent service fee of AED 150 is applied to transactions completed inside the center.
Customer Service – Inquiries
Family data inquiries
Passport inquiries
Visa inquiries
Residency permit inquiries
Establishment registration and follow-up inquiries
Abu Dhabi - Al Mushrif District - Shakhbut Bin Sultan Street
Last updated on: March 31, 2026 /
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