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The Federal Authority for Identity, Citizenship, Customs & Port Security was awarded a 5 star rating by the Global Star Rating System for Services on 19/11/2023
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Al Qou’ Customer Happiness Center is one of the centers of the Federal Authority for Identity Citizenship Customs and Port Security. It provides services related to the Emirates ID card, as well as inquiries about visas, residency, family data, and passports for customers
ID Card Services
Issuance of ID Card
Available exclusively to UAE citizens and GCC citizens
Renewal of ID Card
Available exclusively to UAE citizens and GCC citizens
Replacement of ID Card
Available to all categories
Fingerprint Capture
Customer Service
Customer Service – Inquiries
Family data inquiries
Passport inquiries
Visa inquiries
Residency permit inquiries
Al Ain - Al Quaa - Inside Drivers and Vehicles Licensing Department
Last updated on: March 26, 2026 /
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