Customer Happiness Center – AlQoa

Al Qou’ Customer Happiness Center is one of the centers of the Federal Authority for Identity Citizenship Customs and Port Security. It provides services related to the Emirates ID card, as well as inquiries about visas, residency, family data, and passports for customers

• Identity and Passports Department
• Entry Visas and Residency Department

ID Card Services

Issuance of ID Card
Available exclusively to UAE citizens and GCC citizens
Renewal of ID Card
Available exclusively to UAE citizens and GCC citizens
Replacement of ID Card
Available to all categories

Fingerprint Capture

Customer Service

Customer Service – Inquiries
Family data inquiries
Passport inquiries
Visa inquiries
Residency permit inquiries

• Car parking for customers, females, and People of Determination
• Restrooms for males, females, and People of Determination
• Prayer rooms for males and females
• Children’s play area
• Digital services corner
• Knowledge corner