The Federal Authority for Identity, Citizenship, Customs & Port Security was awarded a 5 star rating by the Global Star Rating System for Services on 19/11/2023
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Customer Happiness Center – AlQoa
Al-Quaa Customer Happiness Center is one of the main centers that provide all services related to the ID card only
Male service department
Female service department
fingerprint capture
Issuance of a new ID card
ID card renewal
ID card replacement
Exemption from late fines
Customer Service
Car parking for customers, females, people of determination
Toilets for males, females and people of determination
AlAin
Al Ain - Al Quaa - in Al Quaa municipality building
Federal Authority For Identity, Citizenship, Customs & Port Security
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Support Agent
Support and live chat with a support staff member.
The virtual assistant Hamad provides a fast response with no waiting.
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