Customer Happiness Center – Al Ain

Al Ain Customer Happiness Center is one of the main centers affiliated with the Federal Authority for Identity, Citizenship, Customs, and Port Security. It specializes in providing all services related to the UAE ID card. This specialization aims to offer an integrated and focused experience for customers seeking to complete their ID card transactions with ease and efficiency, within a professional service environment that ensures high-quality performance while saving time and effort. The center has been awarded a 5-star rating under the Global Star Rating System for Services issued by the Prime Minister’s Office, reflecting its commitment to the highest standards of quality, efficiency, and innovation in delivering government services.

• Male service department
• Female service department

• fingerprint capture
• ID card replacement
• Customer Service
• Card Collection

Note: An additional fee of AED 150 for the Urgent Service applies to transactions processed at the center.

• Car parking for customers, females, people of determination and diplomats
• Toilets for males, females and people of determination
• Prayer room for males and females
• Coffee shop
• Children’s play corner
• Go Digital Corner
• Knowledge Corner
• ATM