Services for People of Determination and Senior Citizens and Residents

People of Determination

Provide and empower the People of determination along with employment creation for them and rendering the services that fulfill their needs and aspirations, in addition to allow them to be engaged in various life and community activities, as well as securing the decent livelihoods for them shall be deemed one of the strategic objectives the Federal Authority for Identity, Citizenship, Customs, and Ports Security seeks to achieve on basis of its belief in the social responsibility along with the obligation to effectively contribute to improve and enhance the quality of society.

Online Services:

The Authority strives to enable the People of determination to access the information published on the website through the following procedures and services:

• Direct support to obtain services by providing the virtual sign language assistant. This means that, when the user uses the pointer over a certain text, the avatar will translate the text into sign language.
• Text-to-speech service
• Listen to this page
• Change colors
• Night reading mode

Exemption from Service Fees and Guarantee

People of determination shall be exempted from fees and guarantees related to the services in enforcement of the resolutions issued in respect of the fees of service and the financial guarantees.

Job Opportunities

ICA provides equal and fair job opportunities for citizens who are people of determination. It also provides appropriate training to polish their personal skills and enhance their role in building and developing the human capital.

Service for People of Determination in Customer Happiness Centers

• ICP provided guiding paths on the floor to direct people of determination with visual disabilities.
• Providing wheelchairs to transport them in easy and comfortable manner.
• Providing toilets dedicated to people of determination
• Providing lifts with large space for easy movement of wheelchairs
• Wide gates for easy access of wheelchairs.
• Parking areas dedicated to people of determination

The Senior Citizens and Residents:

The Customer Happiness Services Centers shall provide the following:

• Providing special service offices for senior citizens and residents and giving them priority in the queues.
• Providing wheelchairs for according to the willing of any one of them Providing elevators with spaces wide enough to allow the movement of wheelchairs.
• Wide gates to facilitate wheelchair entry for senior citizens and residents.
• Private parking for senior citizens and residents.

Exemption from Urgent Service Fees

Elder people (70 years and older) unable to visit customer happiness centers in different emirates are exempted from urgent service fees in customer happiness centers, provided their age is proved by their family book, passport or any other document approved in the UAE and states the customer’s age.

No fingerprints taken when renewing IDs, if their fingerprints have been already taken:

Elder people (70 years and older) need no fingerprinting when they renew their ID cards, if their fingerprints have been already taken.

No delay fines for people 70 years and older who are unable to visit customer happiness centers

Elder people (70 years and older) who are unable to visit customer happiness centers in different emirates are exempted from delay fines, provided their age is proved by their family book, passport or any other document approved in the UAE and states the customer’s age.