The Authority honors two employees in appreciation of their dedication to achieve customer happiness

The Federal Authority for Identity, Citizenship, Customs and Ports Security honored two of its employees at the General Directorate of Residency and Foreigners Affairs in Umm Al Quwain, in recognition to their ongoing dedication and loyalty, and their ongoing efforts to overcome any potential challenges and ensure customer happiness in line with the highest standards and practices that support the excellence of government services.

His Excellency Brigadier Khaled bin Yousef bin Hudaiba, Executive Director of the General Directorate of Residency and Foreigners Affairs in Umm Al Quwain, honored Major Muhammad Obaid Al Ali, Director of Customer Happiness Centers, and First Lieutenant Ibrahim Muhammad Al Shehhi, Director of the Electronic Visa Branch, for their outstanding efforts and contributions in providing administrative and innovative solutions that ensure customer happiness, and for providing customers with unique experience by directing and processing applications in the optimal manner that overcomes potential difficulties. This recognition comes as part of the Authority’s keenness to motivate its staff and in appreciation of their outstanding efforts.